Troubleshooting: Network Accounting - Xerox WorkCentre 5755 System Administrator Manual

Ensure Embedded Fax is Installed Correctly
At the Device:
Note: To configure this feature or these settings access the Tools pathway as a System
Administrator. For details, refer to
1. From the Tools pathway, touch [Service Settings].
2. Touch [Optional Services].
3. Touch [Embedded Fax]. The Embedded Fax Service screen displays.
4. This should read [Enable]. If this is not Enabled or the Fax Install screen appears, refer to the
instructions to configure Embedded Fax in
Ensure the Fax Settings are Correctly Configured
Ensure the device has been configured with the correct fax (telephone) number.
At the Device
Note: To configure this feature or these settings access the Tools pathway as a System
Administrator. For details, refer to
1. From the Tools pathway, touch [Service Settings].
2. Touch [Fax Settings].
Verify that all Fax Setting configuration steps have been performed. Refer to
page 259.
If the fault requires further investigation, refer to the Xerox website at www.xerox.com for further
support.

Troubleshooting: Network Accounting

If you are experiencing problems with Network Accounting, first verify that the device is connected on
the network and functioning as a printer by performing the following activities:
• Check the network cable at the back of the device.
• Send a test page from your PC to the device.
• If connected via TCP/IP try a PING from your workstation to the device.
Is the Device Functioning on the Network as a Printer?
Configure your device on the network or resolve any networking issues before attempting to use the
Network Accounting feature. For instructions to configure the device on the network, see
and HTTP at the Device
Ensure Network Accounting is Installed Correctly
At the device, press the <Services Home> button and touch any feature icon on the screen interface.
Does the device ask you for a User Name and Account?
Access Tools Pathway as a System Administrator
Access Tools Pathway as a System Administrator
on page 11.
Xerox WorkCentre 5735/5740/5745/5755/5765/5775/5790
Embedded Fax on page 259.
System Administrator Guide
Troubleshooting
on page 10.
on page 10.
Embedded Fax on
Enable TCP/IP
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