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User Guide
Problems Running New Application Software
Problems occurring when you run new application software are usually related to the
software. Faulty equipment is much less likely, especially if other software runs
correctly. Use the checklist below to see if the situation may be easily corrected. If the
problem persists after you have checked these items, contact the software vendor's
customer service.
■ Does the system meet the minimum hardware requirements for the software? Refer
to the software documentation.
■ Is the software an authorised copy? Unauthorized copies often do not work. Obtain
an authorised copy of the software.
■ If you are running the software from a CD or diskette, is it a good copy?
■ If you are running the software from a CD, is the disc scratched or dirty?
■ Is the software correctly installed? Were all necessary procedures followed and
files installed?
■ Are the correct device drivers installed?
■ Is the software correctly configured for the system?
■ Are you using the software correctly?
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