Web Interface; After Upgrading The Projector Software, The Web Pages Do Not Display Correctly; A Backup Or Interrogator File Cannot Be Saved - Christie J Series User Manual

Section 6: Troubleshooting
6.8

Web Interface

6.8.1 After upgrading the projector software, the Web pages do not display correctly

1. After upgrading, the temporary internet files and cookies must be cleared from the Web Internet Browser to
ensure that Web UI changes can take effect.
2. Using the Internet Explorer menu bar, select Tools> Internet Options. Click Delete from the Browsing
history option. Click Delete files. Once the Delete Files window displays, click Yes. Then click Delete
cookies. Once the Delete Cookies window displays, click Yes then click Close. Click OK to close the Internet
Options window.
3. Close the browser and re-open before connecting to the projector.

6.8.2 A backup or Interrogator file cannot be saved

After performing a backup of Interrogator, you may be prompted from a pop-up window before saving the file.
If you have not specifically set Internet Explorer to automatically open/save the file without prompting, and if
pop-up windows have been disabled (by enabling the pop-up blocker), then you will not be able to save the
file.
Disable the pop-up blocker from Main>Tools>Pop-up Blocker.
potential to block pop-ups.
OR as shown in
1. Using the Internet Explorer menu bar, select Tools>Internet Options to open the Internet Options
window.
2. Select Internet, then click Custom Level to open the Security Settings-Internet Zone window.
3. Scroll down the list until you see "Downloads" option setting. Ensure the "Automatic promting for file
downloads" and "File Download" options are enabled, then click OK. Once the Warning window
displays, click OK.
4. Using the Internet Option window, select Local intranet, then click Custom Level. Repeat Step 3.
6-6
Figure 6-1:
NOTE: Different types of toolbars have the
J Series 1000W and 1200W User Manual
020-100706-02 Rev. 1 (03-2014)