Resolving Issues With The Speakers; Resolving Issues With Connected Laptops - SMART Room System Setup And Maintenance Manual

C H A P T E R 6
Troubleshooting your room system

Resolving issues with the speakers

Use the following table to resolve issues with your room system's speakers.
Power light Speaker status
Off Not receiving power
On On

Resolving issues with connected laptops

If video input from a connected laptop isn't appearing on the interactive flat panels, do the following:
Ensure the HDMI cable or the VGA cable from the video connection harness is properly
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connected to the laptop.
Ensure the video connection harness is properly connected to the room system.
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52 smarttech.com/kb/170450
Issues
The speakers should be
receiving power but aren't.
You're unable to hear
sound.
You can hear sound, but it's
quiet.
You can hear sound, but it's
distorted, or there's
feedback.
Solutions
Ensure that the speakers are
connected as shown in the
installation instructions
(see page 8) and that the room
system is turned on.
Unmute the audio in Lync Room
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System software.
Turn up the volume in Lync Room
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System software.
For small rooms without the table
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microphone upgrade kit, ensure
the audio input is set to HDMI3/PC
ANALOG (see page 59).
For small rooms with the table
microphone upgrade kit, ensure
the audio input is set to IN2 (see
page 59).
For medium rooms, ensure the
AUDIO2 input is set to HDMI3/PC
(see page 65).
For large rooms, ensure the audio
input is set to IN2 (see page 59).
Using the console, turn up the
volume in Lync Room System
software settings.
One or more of the remote
participants' audio systems is
causing the distortion or feedback.
Mute individual remote participants
until you identify the remote
participants with problematic audio
systems. Ask those remote
participants to troubleshoot their
audio systems.