SMART SBID8055i-G5-SMP Administrator's Manual

SMART SBID8055i-G5-SMP Administrator's Manual

8000i-g5-smp series
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SMART Board® 8000i-G5-SMP series
interactive flat panels
ADMINISTRATOR'S GUIDE
FOR MODELS SBID8055i-G5-SMP AND SBID8065i-G5-SMP

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Summary of Contents for SMART SBID8055i-G5-SMP

  • Page 1 Help us make this document better smarttech.com/docfeedback/170814 SMART Board® 8000i-G5-SMP series interactive flat panels ADMINISTRATOR’S GUIDE FOR MODELS SBID8055i-G5-SMP AND SBID8065i-G5-SMP...
  • Page 2 © 2015 SMART Technologies ULC. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language in any form by any means without the prior written consent of SMART Technologies ULC. Information in this manual is subject to change without notice and does not represent a commitment on the part of SMART.
  • Page 3: Important Information

    If the interactive flat panel requires replacement parts, make sure the service technician uses replacement parts specified by SMART Technologies or parts with the same characteristics as the original. Ensure that any cables that cross the floor to the interactive flat panel are properly bundled and marked to avoid a trip hazard.
  • Page 4 Contact qualified personnel if you’re uncertain of the type of power system available where you’re installing the interactive flat panel. The accessory slot is for use with SMART accessories only. The slot’s maximum available power is 60 W. The slot is not a limited power source. To reduce the risk of fire, ensure accessories connecting to the slot satisfy the fire enclosure requirements of IEC 60950-1.
  • Page 5 IMPORTANT The following are the power requirements for the interactive flat panel: Model Power requirements SBID8055i-G5-SMP 90V to 240V AC, 50Hz to 60 Hz, 140 W SBID8065i-G5-SMP 100V to 240V AC, 50 Hz to 60 Hz, 210 W For additional requirements and other information, refer to the interactive flat panel’s specifications (see Resources for decision makers on page 9).
  • Page 7: Table Of Contents

    Chapter 4: Setting up the interactive flat panel and room computer Turning on the interactive flat panel and room computer for the first time Installing SMART software Running the SMART Connection Wizard Chapter 5: Maintaining the interactive flat panel Resetting the interactive flat panel Maintaining the interactive flat panel software and firmware Maintaining the interactive flat panel hardware...
  • Page 8 CONTENTS Resolving connected computer issues Using the SMART Connection Wizard Using SMART Diagnostics Appendix A: Using the on-screen display menu Changing settings in the on-screen display menu On-screen display menu options Appendix B: Remotely managing the interactive flat panel Connecting and configuring a room control system...
  • Page 9: About This Guide

    This chapter introduces the SMART Board® 8000i-G5-SMP series interactive flat panel and this guide. About this guide This guide explains how to set up and maintain the SMART Board 8000i-G5-SMP series interactive flat panel. It includes the following information: How to mount the interactive flat panel How to connect power and devices How to set up the interactive flat panel...
  • Page 10: Chapter 1 Welcome

    The interactive flat panel features SMART’s proprietary DViT® (Digital Vision Touch) technology on an LCD screen with e-LED backlight. Models The SMART Board 8000i-G5-SMP series interactive flat panels consists of two models: SMART Board 8055i-G5-SMP interactive flat panel (SBID8055i-G5-SMP) SMART Board 8065i-G5-SMP interactive flat panel (SBID8065i-G5-SMP) Differences between these models are noted in this guide.
  • Page 11: Features

    CHAPTER 1 WELCOME Features The interactive flat panel includes the following features: Feature Description Touch support You can do everything on the interactive flat panel that you can do at your computer—open and close applications, meet with others, create new documents or edit existing ones, visit websites, play and manipulate videos, and so on—by touching the interactive flat panel’s surface.
  • Page 12: Components

    CHAPTER 1 WELCOME Components The interactive flat panel consists of the following components: Name More information Pictured Screen Page 5 Cameras and reflective tape channel Page 5 Front control panel Page 5 Pen with eraser (×2) Page 6 Presence detection sensor Page 7 Not pictured Speakers Page 7 Connector panel Page 16 Menu control panel...
  • Page 13: Screen

    Screen The screen specifications vary by model: Model Diagonal Width Height Aspect ratio SBID8055i-G5-SMP 54 1/2" (138.4 cm) 47 5/8" (121 cm) 26 3/4" (68 cm) 16:9 SBID8065i-G5-SMP 64 1/2" (163.9 cm) 56 1/4" (142.8 cm) 31 5/8" (80.4 cm) 16:9 For information on cleaning the screen, see Cleaning the screen on page 25.
  • Page 14: Pens With Erasers

    Slowly flashing SMART Board service not Ensure that SMART Product Drivers is white running on the connected installed and that the SMART Board computer service is running. Pens with erasers The interactive flat panel comes with two pens with erasers attached. The interactive flat panel’s bottom frame includes magnetic holders for the pens. Removing a pen from the holders activates it, and you can use it to draw or erase digital ink.
  • Page 15: Presence Detection Sensor

    CAUTION The accessory slot is for use with SMART accessories only. The slot’s maximum available power is 60 W. The slot is not a limited power source. To reduce the risk of fire, ensure accessories connecting to the slot satisfy the fire enclosure requirements of IEC 60950-1.
  • Page 16: About Smart Software

    CHAPTER 1 WELCOME About SMART software To take full advantage of the interactive flat panel’s features, you can install the following SMART software on the computers connected to the interactive flat panel: Software Description SMART Product Drivers SMART Product Drivers enables connected computers to detect input from the interactive flat panel.
  • Page 17: Resources For Others

    A PDF version of these installation instructions is available for download from smarttech.com/kb/170810. Resources for users Users can refer to the SMART Meeting Pro software Help for information about using the software with the interactive flat panel. To open the Help, users can select Help > Contents in Whiteboard mode.
  • Page 19: Chapter 2: Mounting The Interactive Flat Panel

    Save all product packaging so that it’s available if you need to transport the interactive flat panel. If the original packaging isn’t available, you can purchase new packaging from your authorized SMART reseller (smarttech.com/where). Refer to local building codes to ensure the wall can support the weight of the interactive flat panel (specified in the following table) and mounting equipment.
  • Page 20: Mounting The Interactive Flat Panel Vertically

    Do not over-tighten the screws. NOTE SMART recommends M8 × 30 mm mounting screws for standard installations where the total wall mount bracket and washer thickness is less than 7 mm. Because the receptacles might not be easily accessible after the installers mount the interactive flat panel, consider connecting cables for power, computers and other devices...
  • Page 21: Choosing A Height

    CHAPTER 2 MOUNTING THE INTERACTIVE FLAT PANEL Choose a location that’s far from bright light sources, such as windows and strong overhead lighting. IR lighting can cause issues with the performance of the cameras and can lead to unintentional or missed touches. Do not install the interactive flat panel near where the main power supply enters the building.
  • Page 23: Chapter 3: Connecting Power And Devices

    Chapter 3 Connecting power and devices Connector panel Connecting power Connecting the room computer Connecting cables for a guest laptop Connecting external speakers Using the USB receptacle This chapter describes connecting the interactive flat panel to power, computers and other devices. smarttech.com/kb/170814...
  • Page 24: Connector Panel

    Guest laptop (touch) See page 18. HDMI (HDMI) Guest laptop (video) See page 18. Stereo 3.5 mm [N/A] This connector is not available for SMART Board 8000i-G5-SMP series interactive flat panels. HDMI (OPS/HDMI2) Room computer (video) See page 17. USB Type-B Room computer (touch) See page 17.
  • Page 25: Connecting Power

    OPS/HDMI2. NOTE If the I/O extension module is installed, three values appear when you press the Input Select button: HDMI, OPS/HDMI2 and DisplayPort. DisplayPort is not an available input for SMART Board 8000i-G5-SMP series interactive flat panels. smarttech.com/kb/170814...
  • Page 26: Connecting Cables For A Guest Laptop

    CHAPTER 3 CONNECTING POWER AND DEVICES Connecting cables for a guest laptop You can install cables that enable users to connect a guest laptop to the interactive flat panel from another location in the room, such as on a conference table. By installing these cables, you make use of connectors that might not be accessible when the interactive flat panel is wall-mounted.
  • Page 27: Chapter 4: Setting Up The Interactive Flat Panel And Room Computer

    Turning on the interactive flat panel and room computer for the first time Installing SMART software Running the SMART Connection Wizard This chapter explains how to set up the interactive flat panel and room computer after mounting the interactive flat panel and connecting power and devices.
  • Page 28: Installing Smart Software

    CHAPTER 4 SETTING UP THE INTERACTIVE FLAT PANEL AND ROOM COMPUTER Installing SMART software Download and install SMART software on the room computer to take full advantage of the interactive flat panel’s features. To download and install SMART software 1. Go to smarttech.com/downloads. 2. Scroll to the SMART Meeting Pro software section.
  • Page 29: Chapter 5: Maintaining The Interactive Flat Panel

    Chapter 5 Maintaining the interactive flat panel Resetting the interactive flat panel Maintaining the interactive flat panel software and firmware Opening SMART Settings Updating firmware Updating software Orienting the interactive flat panel Calibrating the interactive flat panel Maintaining the interactive flat panel hardware Checking the interactive flat panel installation Cleaning the screen Cleaning the camera windows and reflective tape...
  • Page 30: Maintaining The Interactive Flat Panel Software And Firmware

    Several maintenance and troubleshooting procedures in this guide are accessible through SMART Settings. To open SMART Settings on Windows 7 operating system Select Start > All Programs > SMART Technologies > SMART Tools > SMART Settings. SMART Settings appears. To open SMART Settings on Windows 8 operating system 1.
  • Page 31: Updating Software

    3. Follow the on-screen instructions using your computer’s mouse and keyboard. Don’t touch the interactive flat panel’s screen. 4. Select the check box for the SMART product you want to update, and then click Next. A progress bar appears. 5. When the installation is complete, calibrate the interactive flat panel (see Calibrating the interactive flat panel on the next page).
  • Page 32: Calibrating The Interactive Flat Panel

    Digital cameras in the corners of the interactive flat panel track the position of the pens, eraser and your finger on the interactive surface, and then send the information to the SMART software, which interprets this information as mouse clicks, digital ink or an eraser in the appropriate location.
  • Page 33: Maintaining The Interactive Flat Panel Hardware

    CHAPTER 5 MAINTAINING THE INTERACTIVE FLAT PANEL 6. Press the red target with the tip of a pen. Hold the tip at the center of the target until the target turns green, and then lift the pen. The target moves to the next location. NOTE You can calibrate a target again by pressing the LEFT ARROW key on your keyboard.
  • Page 34: Cleaning The Camera Windows And Reflective Tape

    CHAPTER 5 MAINTAINING THE INTERACTIVE FLAT PANEL Do not rub the screen with a dense or rough material. Do not apply pressure to the screen. Do not use cleaning solution or glass cleaner on the interactive flat panel screen, because they can deteriorate or discolor the screen. Avoid touching the reflective tape between the screen and the frame, and ensure that this strip stays dry.
  • Page 35: Cleaning The Presence Detection Sensor

    CHAPTER 5 MAINTAINING THE INTERACTIVE FLAT PANEL Cleaning the presence detection sensor The interactive flat panel has a presence detection sensor on its bottom frame (see Presence detection sensor on page 7). Inspect the sensor regularly for dust and gently wipe it using a clean lint-free cloth if dust buildup has occurred.
  • Page 36: Removing And Transporting The Interactive Flat Panel

    4. Leave the interactive flat panel turned off for 48 hours. Maintaining pens To prevent damage to the interactive flat panel’s anti-glare coating, replace a pen if its nib becomes worn. You can purchase replacement pens from the Store for SMART Parts (see smarttech.com/Support/PartsStore). Removing and transporting the interactive flat panel...
  • Page 37: Transporting The Interactive Flat Panel

    This packaging was designed to provide the best possible protection against shock and vibration. If the original packaging isn’t available, you can purchase the same packaging directly from your authorized SMART reseller (smarttech.com/where). CAUTION Transport the interactive flat panel only in original or replaced packaging. Transporting the interactive flat panel without correct packaging can lead to product damage and voids the...
  • Page 39: Chapter 6: Troubleshooting

    SMART Support (smarttech.com/support/entsupport). Locating the interactive flat panel serial number When you contact SMART Support, you might be asked to provide the interactive flat panel serial number. The serial number is located in two places: The on-screen display menu (see Serial Number on page 40)
  • Page 40: Resolving Presence Detection Issues

    CHAPTER 6 TROUBLESHOOTING Resolving presence detection issues Use the following table to resolve presence detection issues: Symptom Cause Solution The interactive flat panel isn’t Presence detection isn’t enabled. Enable presence detection (see page 40). turning on. There isn’t enough difference Reduce the room temperature. between the room temperature and human body temperature.
  • Page 41: Resolving Image Issues

    When you touch the screen, the You aren’t touching the screen at a For more information, see Touching and pointer appears in the wrong right angle. drawing on your SMART Board interactive location. whiteboard is inaccurate (kb.smarttech.com/?q=13976). The interactive flat panel isn’t Orient the interactive flat panel (see oriented.
  • Page 42: Resolving Connected Computer Issues

    If this improves the image quality, consider replacing the video card in the original computer. SMART Product Drivers isn’t Download and install The SMART Board icon doesn’t installed. SMART Product Drivers from appear. smarttech.com/downloads. SMART Product Drivers isn’t Start SMART Product Drivers following the running. steps in the Help. smarttech.com/kb/170814...
  • Page 43: Using The Smart Connection Wizard

    Using the SMART Connection Wizard You can resolve a variety of issues using the SMART Connection Wizard found in SMART Settings. To use the SMART Connection Wizard 1. Access the SMART Connection Wizard by opening SMART Settings (see Opening SMART Settings on page 22).
  • Page 44: Using Smart Diagnostics

    Using SMART Diagnostics If you touch the interactive flat panel’s surface and nothing happens, if there is no digital ink, or if the ink appears in some locations and not in others, use SMART Diagnostics to help identify and resolve these issues.
  • Page 45: Appendix A: Using The On-Screen Display Menu

    Appendix A Using the on-screen display menu Changing settings in the on-screen display menu On-screen display menu options You can access the on-screen display menu using the menu control panel located on the side of the interactive flat panel. Name MENU [Up] [Down] [Left] [Right]...
  • Page 46: On-Screen Display Menu Options

    APPENDIX A USING THE ON-SCREEN DISPLAY MENU 4. Press the left and right arrows to change the menu option’s setting. Press the right arrow to open the menu option’s submenu. (Repeat steps 3 and 4 to change settings in the submenu.) 5.
  • Page 47 APPENDIX A USING THE ON-SCREEN DISPLAY MENU Option Values Function Notes (if any) Movie Mode Sets the brightness, contrast, black level, color and sharpness for movie watching Middle High [N/A] Resets all options in the Picture Picture Reset menu to their default values Sound Sound Mode Treble...
  • Page 48 Lync® Room Reset [N/A] Resets options in all menus to their default values (for a SMART Room System™ for Microsoft® Lync) Setup Reset [N/A] Restores the setup settings to their default value [N/A]...
  • Page 49 APPENDIX A USING THE ON-SCREEN DISPLAY MENU Option Values Function Notes (if any) Scalar firmware version [N/A] Displays the interactive flat panel’s scalar firmware version [N/A] Displays the interactive flat panel’s Touch firmware version touch firmware version OPS Information [N/A] Displays whether the I/O extension module is installed smarttech.com/kb/170814...
  • Page 51: Appendix B: Remotely Managing The Interactive Flat Panel

    Appendix B Remotely managing the interactive flat panel Connecting and configuring a room control system Connecting a computer to the interactive flat panel Configuring the computer’s serial interface settings Power modes Room control system programming commands and responses Command inventory Viewing a list of available commands Identifying current values Assigning a specific value Increasing or decreasing a value for a setting...
  • Page 52: Connecting A Computer To The Interactive Flat Panel

    APPENDIX B REMOTELY MANAGING THE INTERACTIVE FLAT PANEL Connecting a computer to the interactive flat panel To connect a computer to the interactive flat panel Connect an RS-232 cable from the computer’s serial output to the room control input on the connector panel. IMPORTANT Do not use a null modem cable. Use only a standard RS-232 cable. Configuring the computer’s serial interface settings Configure the computer’s serial interface before sending commands to the interactive flat panel.
  • Page 53: Power Modes

    APPENDIX B REMOTELY MANAGING THE INTERACTIVE FLAT PANEL Power modes The interactive flat panel has three power modes: Power Save Standby All commands are available when the interactive flat panel is on. Some commands are available when the interactive flat panel is in Standby mode. Room control system programming commands and responses To access interactive flat panel information or to adjust interactive flat panel settings using the room control system, type commands after the command prompt (>), and then wait for the...
  • Page 54: Command Inventory

    APPENDIX B REMOTELY MANAGING THE INTERACTIVE FLAT PANEL Command inventory The interactive flat panel responds to the commands listed in the tables on the following pages. Viewing a list of available commands You can view a list of available commands by typing ? at the command prompt and pressing ENTER.
  • Page 55: Commands

    APPENDIX B REMOTELY MANAGING THE INTERACTIVE FLAT PANEL In the example below, the user wants to identify the contrast for the HDMI1 video input. >get contrast hdmi1 contrast hdmi1=65 In the example below, the user wants to set the contrast to 70 for the HDMI video input. >set contrast hdmi1=70 contrast hdmi1=70 Commands...
  • Page 56: Source

    APPENDIX B REMOTELY MANAGING THE INTERACTIVE FLAT PANEL Source Use the following commands to identify source settings. Command Response Possible values Standby mode input= [Value] get input hdmi1 ops/hdmi2 displayport get videoinputs videoinputs= [Value] hdmi1 ops/hdmi2 displayport Use the following commands to assign source settings. Command Possible values Response...
  • Page 57: Audio

    APPENDIX B REMOTELY MANAGING THE INTERACTIVE FLAT PANEL Use the following commands to assign video settings. Command Possible values Response Standby mode set displaymode [Value] =standard displaymode= [Value] =user =dynamic set contrast [Value] + [Incremental value] contrast= [Value] - [Incremental value] =0–100 set brightness [Value] + [Incremental value] brightness= [Value]...
  • Page 58 APPENDIX B REMOTELY MANAGING THE INTERACTIVE FLAT PANEL Command Response Possible values Standby mode get audioinput audioinput= [Value] usbaudio HDMI DisplayPort OPSdigital get treble treble= [Value] 0–100 get bass bass= [Value] 0–100 audioeq120= [Value] get audioeq120 0–100 get audioeq500 audioeq500= [Value] 0–100 get audioeq1200 audioeq1200= [Value] 0–100...
  • Page 59: System Information

    APPENDIX B REMOTELY MANAGING THE INTERACTIVE FLAT PANEL System information Use the following commands to identify system information settings. Command Response Possible values Standby mode autopoweroff= [Value] get autopoweroff 15–240 get fwverscr fwverscr= [Value] [Scalar version firmware number] fwvertouch= [Value] [Touch controller firmware get fwvertouch version number] serialtouch= [Value]...
  • Page 60 APPENDIX B REMOTELY MANAGING THE INTERACTIVE FLAT PANEL Use the following commands to assign system information settings. Command Possible values Response Standby mode set autopoweroff [Value] + [Incremental value] autopoweroff= [Value] - [Incremental value] =15–240 set factoryreset [Value] =yes factoryreset= [Value] set language [Value] =English language= [Value] =Arabic...
  • Page 61: Appendix C: Hardware Environmental Compliance

    Appendix C Hardware environmental compliance SMART Technologies supports global efforts to ensure that electronic equipment is manufactured, sold and disposed of in a safe and environmentally friendly manner. Waste Electrical and Electronic Equipment (WEEE) Electrical and electronic equipment contain substances that can be harmful to the environment and to human health.
  • Page 63: Index

    5 menu See menu control panel audio about 3 configuring 39, 49 controlling volume 5 muting 5 Diagnostics See SMART Diagnostics troubleshooting 35 DisplayPort 48 documentation 9 dry-erase markers 25 dust 12, 26-27 balance, audio 39, 50 bass 39, 50...
  • Page 64 12 sensor See presence detection sensor serial number 31, 40, 51 M8 screws 12 sharpness 38, 48 maintenance 21 SMART Connection Wizard 20, 35 markers 25 SMART Diagnostics 36 menu control panel 37 SMART Ink mounting instructions 11 about 8...
  • Page 65 INDEX updating 23 instructions SMART Product Update 23 water 26 SMART Settings 22 WEEE Directives 53 smoke 27 software installation 20 software updates 23 sound See audio speakers built-in 3, 7, 49 external 18 specifications 9 stand 28 Standby mode 40, 45, 47...
  • Page 68 SMART TECHNOLOGIES smarttech.com/support smarttech.com/support/entsupport smarttech.com/kb/170814...

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