SMART Room System Setup And Maintenance Manual page 55

C H A P T E R 6
Troubleshooting your room system
Power Touch Interactive flat
light system panel status
status
light
Solid Flashing On with no touch
green green control
OR
Solid
green
Solid Solid On with touch control
green green
49 smarttech.com/kb/170450
Issues
There's no touch control.
The display is blank.
The image is unstable or
unfocused.
The image is too light, too
dark or has poor quality
issues.
There is a persistent image
on the screen.
When you touch the
interactive flat panel, the
touch point is in the wrong
location.
An area of the screen
doesn't respond to your
touch.
OR
When you draw digital ink,
the lines are broken.
You try to erase with the
eraser, but you draw more
digital ink. You don't see a
flashing light on the color
select module.
Solutions
Use SMART Board Diagnostics,
l
which is available from
SMART Settings (see page 54), to
troubleshoot the issue.
Ensure that the USB cable is
l
connected as shown in the
installation instructions
(see page 8).
Press INPUT on the interactive flat
l
panel's remote control until you
select HDMI3/PC.
Ensure that the HDMI cable is
l
connected as shown in the
installation instructions
(see page 8).
Secure the HDMI cable at both
connection points.
Press AUTO SETUP (small and
large rooms) or AUTO (medium
rooms) on the interactive flat
panel's remote control to
automatically configure the video
settings.
Turn off the interactive flat panel
and leave it turned off for as long as
the image was on the screen.
You aren't touching the screen at
l
right angles (see
smarttech.com/kb/131299).
Orient the interactive flat panel (see
l
page 36).
Ensure nothing is taped to the
l
screen.
Remove obstructions from the
l
reflective tape channel.
Use consistent pressure while
l
drawing digital ink.
Close blinds or shades or dim light
l
sources.
Calibrate your interactive flat panel
l
(see page 34).
Increase the initial contact area of
your eraser.