Resolving Issues With The Camera; Resolving Issues With The Microphones - SMART Room System Setup And Maintenance Manual

C H A P T E R 6
Troubleshooting your room system

Resolving issues with the camera

Use the following table to resolve issues with your room system's camera.
Video Service Camera status
capture light
light
Off Off Not receiving power
Off Flashing Updating firmware
amber
Off Flashing Hardware error
red
Off Solid red Hardware error (the
USB cable isn't
properly connected)
Red Green On but not capturing
video
Green Green On and capturing
video

Resolving issues with the microphones

Use the following table to resolve issues with your room system's microphones.
Microphone light Microphone status
Off Not receiving power
Red On but muted
Green On and not muted
51 smarttech.com/kb/170450
Issues
The camera should be
receiving power but isn't.
The service light continues
flashing amber for more
than five minutes.
The camera's video output
doesn't appear.
The camera's video output
doesn't appear.
The camera's video output
doesn't appear even though
it should.
The camera's video output
doesn't appear.
The video quality is poor.
Issues
The microphones should be
receiving power but aren't.
Remote participants are
unable to hear room
participants.
Remote participants are still
unable to hear room
participants.
Solutions
Ensure that the camera is
connected as shown in the
installation instructions
(see page 8) and that the room
system is turned on.
Temporarily disconnect the power
cable from the camera and then
connect it again after a few
seconds.
Temporarily disconnect the power
cable from the camera and then
connect it again after a few
seconds.
Ensure the USB cable from the
camera is connected to the Lync
appliance.
Perform a room system test (see
page 53).
Open the privacy shutter. (The
privacy shutter is marked with a red
spot to indicate when it's closed.)
Perform a room system test (see
page 53).
Solutions
Ensure that the microphones are
connected as shown in the
installation instructions
(see page 8) and that the room
system is turned on.
Unmute the microphones in Lync
Room System software (or press
the microphone button on the table
microphones).
Perform a room system test (see
page 53).