SMART Board 600 Series Troubleshooting Manual
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SMART Board 600 Series Troubleshooting Manual

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Troubleshooting SMART Board™ 600 Series Interactive
Whiteboards
Applies to: SMART Board™ 600 series interactive whiteboards
Overview
Introduction
Use this guide to help identify and resolve problems that may occur with your SMART Board 600 series interactive
whiteboard. This guide assumes that you're experiencing problems after a period in which the interactive
whiteboard was working properly.
Most problems result from incorrect cabling, an incorrect computer setting, or software that's improperly installed or
configured. Use the flowcharts and tables in this guide to determine which component is causing the problem, and
then take steps to correct it.
Resetting the Interactive Whiteboard
If your interactive whiteboard is behaving erratically (possibly because of a static discharge or power fade) you may
be able to restore normal operation by resetting the interactive whiteboard.
To reset your interactive whiteboard
•
You can reset the interactive whiteboard completely by disconnecting and then reconnecting the USB cable.
This cycles the power off and back on, resetting all components of the SMART Board interactive whiteboard.
•
You can also reset only the SC9 controller's
microprocessor by pressing its Reset button with the
tip of a pen tray pen for less than three seconds. The
Reset button is located behind the lower-right side of
the interactive whiteboard when viewed from the front.
NOTE: If you press and hold the Reset button for longer
than three seconds, any saved 4- or 9- point orientation
data is cleared from the SC9's memory, and the alignment
defaults to factory settings. However, 20-point orientation
data is stored on the computer, so it is retained after a
reset.
Reset
Button
SC9
Controller

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Summary of Contents for SMART Board 600 Series

  • Page 1 Overview Introduction Use this guide to help identify and resolve problems that may occur with your SMART Board 600 series interactive whiteboard. This guide assumes that you’re experiencing problems after a period in which the interactive whiteboard was working properly.

  • Page 2: Troubleshooting Using The Ready Light

    Flow chart Ready light red? A flashing green Ready light may be normal, if you want touch-only operation of the interactive whiteboard. If you want to use the SMART Is the Go to Board tools or use the pen tray pens, go to Flowchart 4 on page 5.
  • Page 3 If possible, replace the computer with another that has been successfully Is the used with a SMART Board interactive Ready light whiteboard. Refer to the product on now ? specifications for minimum computer hardware and software requirements.

  • Page 4: Flowchart 3: Ready Light Red

    ? NOTE: If the interactive whiteboard’s SC9 controller detects that its firmware is not fully secure, it will flash the Ready light red and disable touch capability. Contact SMART technical support Go to immediately. Contact your Flow chart next level of...

  • Page 5: Flowchart 4: Ready Light Flashing Green

    • This is the normal “mouse mode” state when SMART Board software is not installed. • This mode may be desirable for occasional or guest users who don’t require the use of SMART Board tools or pen tray functions. •...

  • Page 6: Flowchart 5: Ready Light Steady Green

    Flowchart 5: Ready Light Steady Green NOTE: Before you can use the SMART Board tools or use the pen tray pens and eraser, SMART Board software must be running. If the SMART Board icon doesn’t appear in the Windows system tray, open the SMART Board Software folder in the Start menu’s list of programs and select SMART Board Tools.

  • Page 7: General Troubleshooting

    A pen, dry erase marker, or old style (black) SMART stylus is not reflective to infrared light, so pen tray sensors can’t detect it. Put tape on the pen to make it more reflective.
  • Page 8 We discourage users from using the program without assistance from an authorized technical support representative. To open the diagnostics program 1. Open the SMART Board software Control Panel, and then click About Software and Product Support. 2. In the SMART Technical Support window, click Diagnostics. The SMART Board Diagnostics program appears.
  • Page 9 COM Port. You can’t manually connect or disconnect a SMART product that is attached to a USB port. If this SMART product doesn’t appear in the SMART Board Software Control Panel, check your Windows Device Manager to determine if the USB ports appear and are working correctly.

  • Page 10: Other Diagnostic Tools

    Other Diagnostic Tools The SMART Board Diagnostics program is a set of tools that you can use to help troubleshoot problems with a variety of SMART Board interactive products. Some of the tools and menu items work only with SMART interactive whiteboards employing DViT™...
  • Page 11 Board product’s voltages and resistances. To create a report In SMART Board Software Diagnostics, click File > Report, and then select one of these three options: Send Both reports files are attached to an e-mail message in your default e-mail program. The default destination address is support@smarttech.com, but you can change it.
  • Page 12 Running a Trace Test You can use the Trace test to verify that your pen and finger presses register over the entire surface of the interactive screen. To Run a Trace Test 1. Press the Trace button, or select Board > Trace to display the Trace window. A trace window appears over top of the main message window.

  • Page 13: The Service Menu

    You can use the results in the log when determining touch screen problems, such as a constant contact point (described on page 7). The Service Menu When the SMART Board software service is running, click the Service item in the main menu bar to select two options: Stop Stops the SMART Board software service.
  • Page 14 Support +1.403.228.5940 or Toll Free 1.866.518.6791 (Canada/U.S.) © 2005–2007 SMART Technologies ULC. All rights reserved. SMART Board, DViT, smarttech and the SMART logo are trademarks or registered trademarks of SMART Technologies ULC in the U.S. and/or other countries. Windows is either a registered trademark or a trademark of Microsoft Corporation in the U.S. and/or other countries. All other third-party product and company names may be trademarks of their respective owners.

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