Comdial G0408 Manual page 368

Digital Telephone System
Wrap-Up Time: The time that a station spent in a wrap-up mode doing such things as
follow-up paperwork. While a station is in a wrap-up mode, it does not receive
department calls. The station user sets a wrap-up mode by pressing Hold and DND and
repeats the procedure to clear the wrap-up mode.
Missed Calls: The total number of calls that are not answered at a station and that are
cycled by the system to another station for answering.
Other Calls: This is a summation of the time spent on outgoing call activity, incoming
call activity on non-department lines, plus all intercom call activity.
On-Duty Time: The on-duty time includes a summation of idle time, department call
time, wrap-up time, and other call time.
Off-Duty Time: The time that a station spent in a do not disturb mode. While in a
do-not-disturb condition, a station is not available to receive calls. The station user sets a
do-not-disturb mode by pressing DND and repeats the procedure to clear the do not
disturb mode.
Unanswered Calls: Total number of calls that went unanswered at a department.
Calls Answered After 36 Seconds: Total number of calls that waited at least 36 seconds
(approximately six rings from the CO) before being answered.
Calls Handled By Overflow Station: Total number of calls that were answered and
transferred by the overflow station and then answered and serviced by another station.
Calls Terminated At Overflow Station: Total number of calls that were received by the
overflow station and were either answered but not transferred or were dropped by the
caller before being answered.
If you wish, you can enhance the DCD feature with digital voice announcing.
See also, Digital Voice Announcing.
Direct Inward Station Dialing (DISD)
The DISD feature allows an external party to call an intercom station directly without
assistance by the attendant. The DISD call must be received on a line which has been
specially programmed to allow this feature. Any line can be programmed to be a DISD
line for both the normal mode of operation and the night transfer (of ringing) mode of
operation.
A – 28 Digital Telephone System Features
IMI66–107