Comdial G0408 Manual page 364

Digital Telephone System
Night Answer Messages
For DCD callers—"Welcome to Acme's sales department. Our hours are eight to
four-thirty. Please call tomorrow during those hours."
For DISD callers—"Welcome to Acme Company. Our hours are eight to four-thirty.
Please call tomorrow during those hours."
Recall Messages
For DCD callers—"Please hold. An agent will be with you as soon as possible."
For DISD callers—"The party you have called is not available. Please dial a new
extension number."
For DISD callers in systems that have the Tracker Paging System installed—"The party
you have called is not available. Please dial a new extension number or dial # plus your
call-back number followed by another # to page your party.
Drop Message
—"Thanks for calling Acme, good-bye."
Typically, the DVA services a DCD call in the following manner:
1. A caller rings a department line.
2. If all department stations are busy, the DSU answers the call and triggers the
DVA to play the day or night answer message. The DSU transfers the line to the
department if the system is in the day mode or drops the line if it is in the night
mode.
3. A transferred line recalls to the DSU after a transfer recall time, and the DVA
plays a recall message to the caller. The DSU transfers the call once more to the
department. This action repeats for a programmed number of times.
4. After the last recall, the DVA plays the drop message and the DSU drops the line.
Typically, the DVA services a DISD call in the following manner:
1. A caller rings a DISD line.
2. After a programmed number of rings, the DSU answers the call and triggers the
DVA to play the day or night answer message.
3. The DSU decodes the digits that the caller dials and rings the station or
department dialed by the caller. Should the caller dial an incorrect extension, the
DSU sends an error tone and asks the caller to dial the code again.
A – 24 Digital Telephone System Features
IMI66–107