Comdial G0408 Manual page 367

IMI66–107
A department station can also be taken out of service and placed in a wrap-up mode to
provide the user time for doing such things as follow-up paperwork. While a station is in
a wrap-up mode, all outside and transferred calls skip to the next department station. The
station user sets the wrap-up mode by pressing Hold DND and presses these buttons
again to clear the wrap-up mode.
It should be noted that the departments formed for use with this direct department calling
feature are different from those departments used in SMDA reporting. Assign department
transfer recall time (unanswered call transfer recall time feature) using the system class of
service programming. Assign lines for direct department calling using the line class of
service programming. Assign department stations, access codes to departments (flexible
numbering feature), and busy/RNA timeout (call forward—busy feature) using the
station class of service programming.
Departmental Calling Distribution (DCD) Report
The attendant station can request a Departmental Calling Distribution (DCD) report that
provides a compilation of department call activity. The statistics that are reported are
based on the department assignments that are active at the time of the report and are
extracted from the SMDR records collected by the system. For a report to be generated, a
department must exist. All calls that are included in the DCD report, must meet the
following conditions before they are reported as department calls:
• They must be incoming calls. Outgoing calls are not reported in the DCD report.
• The port number of the line which received the call must be one that is assigned to
a department.
• The port number of the station which answered the call must be assigned to a
department.
A DCD report consists of the following columns of information:
Station Number: The station name or extension number of the station being reported.
Idle Time: The amount of time that the station is on-hook and available to answer a call.
Dept. Calls: The amount of time spent on incoming calls that rang into the department
and calls that were transferred to the department.
Hold Time: The amount of time that department calls spent in an on-hold state at a
particular station.
Avg. Dept. Calls: The average time per call (including on-hold time) that a station spent
on a call.
Digital Telephone System
Digital Telephone System Features A – 27