Comdial GCA70-38 Manuals

Manuals and User Guides for Comdial GCA70-38. We have 2 Comdial GCA70-38 manuals available for free PDF download: User Manual

Comdial GCA70-38 User Manual

Comdial GCA70-38 User Manual (26 pages)

Brand: Comdial | Category: Telephone | Size: 0 MB

Table of Contents

Table of Contents
3
The Scout II Telephone for Supervisors
5
Description of the Display (Idle Display)
7
Signing-In to Quickq
8
Changing the Mode of Operation
10
Recording Announcements
11
Viewing Current Reports
14
Monitoring Agents
15
Responding to Help
17
Call Processing
19
- Receiving ACD Calls
  19
- Placing Outgoing Calls
  19
- Transferring an ACD Call
  19
- Assigning an Account Code
  20
Things to Remember
21
Log-In Procedure
22
Responding to Request for Help
23
Supervisor's Menu
24

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Comdial GCA70-38 User Manual

Comdial GCA70-38 User Manual (24 pages)

Brand: Comdial | Category: Telephone | Size: 0 MB

Table of Contents

Table of Contents
3
The Scout II Telephone for Agents
5
Description of the Display (Idle Display)
7
Interaction with Fx II
8
Signing-In to Quickq
9
Receiving an Acd Call
11
Transferring an Acd Call
12
Requesting Help
13
- Selecting Conferencing During Help
  13
- Selecting Hold During Help
  14
Wrap-Up: Disconnecting from a Call
15
Placing Outgoing Calls
16
- Assigning an Account Code
  16
Alarm Condition
17
Things to Remember
18
Log-In Procedure
19
Incoming Call Flowchart
20
Log-In for Multiple Groups
21

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