Problems With Internet Access; Problems With The Password; Problems With Remote Management; Table 217 Troubleshooting Internet Access - ZyXEL Communications ZyWall 35 User Manual

46.5 Problems with Internet Access

Table 217 Troubleshooting Internet Access

PROBLEM
Cannot access the
Internet.

46.6 Problems with the Password

Table 218 Troubleshooting the Password

PROBLEM
Cannot access the
ZyWALL.

46.7 Problems with Remote Management

Table 219 Troubleshooting Telnet

PROBLEM
Cannot access the
ZyWALL from the
LAN or WAN.
Chapter 46 Troubleshooting
CORRECTIVE ACTION
Connect your cable/DSL modem with the ZyWALL using the appropriate cable.
Check with the manufacturer of your cable/DSL device about your cable
requirement because some devices may require crossover cable and others a
regular straight-through cable.
Refer to Chapter 7 WAN Screens
settings.
CORRECTIVE ACTION
The password field is case sensitive. Make sure that you enter the correct
password using the proper casing.
Use the Reset button to restore the factory default configuration file. This will
restore all of the factory defaults including the password. See
ZyWALL section in Chapter 2 Introducing the Web Configurator
CORRECTIVE ACTION
Refer to the Remote Management Limitations section
Management for scenarios when remote management may not be possible.
When NAT is enabled:
• Use the ZyWALL's WAN IP address when configuring from the WAN.
• Use the ZyWALL's LAN IP address when configuring from the LAN.
Refer to the Problems with the LAN Interface section
your LAN connection.
Refer to the Problems with the WAN Interface section
checking your WAN connection.
ZyWALL 35 User's Guide
or Chapter 29 Internet Access
in Chapter 21 Remote
for instructions on checking
for instructions on
and verify your
the Resetting the
for details.
579