Problems With The Lan Interface; Problems With The Wan Interface; Problems With Internet Access - ZyXEL Communications Prestige 662HW Series User Manual

Prestige 662HW Series User's Guide

Problems with the LAN Interface

PROBLEM
I cannot access the If the 10M/100M LEDs on the front panel are both off, refer to Chart A-2 Troubleshooting
Prestige from the the LAN LED.
LAN.
Make sure that the IP address and the subnet mask of the Prestige and your
computer(s) are on the same subnet.
I cannot ping any If the 10M/100M LEDs on the front panel are both off, refer to Chart A-2 Troubleshooting
computer on the LAN. the LAN LED.
Make sure that the IP address and the subnet mask of the Prestige and the computers
are on the same subnet.

Problems with the WAN Interface

PROBLEM
I cannot get a WAN IP The ISP provides the WAN IP address after authenticating you. Authentication may be
address from the ISP. through the user name and password, the MAC address or the host name.
The username and password apply to PPPoE and PPoA encapsulation only. Make sure
that you have entered the correct Service Type, User Name and Password (be sure to
use the correct casing). Refer to the WAN Setup chapter (web configurator) or the
Internet Access chapter (SMT).

Problems with Internet Access

PROBLEM
I cannot access Make sure the Prestige is turned on and connected to the network.
the Internet.
If the DSL LED is off, refer to Chart A-3 Troubleshooting the DSL LED.
Verify your WAN settings. Refer to the chapter on WAN setup (web configurator) or the
section on Internet Access (SMT).
Make sure you entered the correct user name and password.
If you use PPPoE pass through, make sure that bridge is turned on. See the Menu 1 General
Setup chapter for details.
For wireless stations, check that both the Prestige and wireless station(s) are using the same
ESSID, channel, WEP keys (if WEP encryption is activated) and authentication method.
Internet Check the schedule rules. Refer to the Call Scheduling chapter (SMT).
connection
If you use PPPoA or PPPoE encapsulation, check the idle time-out setting. Refer to the WAN
disconnects.
chapter (web configurator) or the Remote Node Configuration chapter (SMT).
Contact your ISP.
A-2
Chart A-4 Troubleshooting the LAN Interface
Chart A-5 Troubleshooting the WAN Interface
Chart A-6 Troubleshooting Internet Access
CORRECTIVE ACTION
CORRECTIVE ACTION
CORRECTIVE ACTION
Troubleshooting