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14.3 Problems With the WAN Interface
PROBLEM
Cannot get WAN IP address
from the ISP.
Cannot connect to a remote
node or ISP.
14.4 Problems With Internet Access
PROBLEM
Cannot access the
Connect your cable/xDSL modem with the Prestige using the appropriate type of
Internet.
cable.
Check with the manufacturer of your cable/xDSL modem about the cable
requirement because some modems you may require a crossover cable and for
others straight through cable.
Verify your settings in Menu 3.2 and Menu 4.
Troubleshooting
Prestige 316 Broadband Sharing Gateway/Wireless LAN
Table 14-3 Troubleshooting the WAN Interface
The WAN IP address is provided when the ISP recognizes the user as an
authorized user after verifying the MAC address or Host Name or User ID.
Find out the verification method used by your ISP.
If the ISP checks the LAN MAC address, tell the ISP the WAN MAC
address of the Prestige. The WAN MAC can be obtained from Menu 24.1.
In case the ISP does not allow you to use a new MAC, you can clone the
MAC from the LAN as the WAN MAC and send it to the ISP using Menu 2
– WAN Setup.
If the ISP checks the Host Name, enter host name in the System Name
field in Menu 1 – General Setup when you connect the Prestige to a
cable/xDSL modem.
If the ISP checks the User ID, make sure that you have entered the
correct Service Type, My Login and My Password in Menu 4 – Internet
Access Setup.
Check Menu 24.1 to verify the line status. If it indicates Down, then
contact your server provider.
Table 14-4 Troubleshooting Internet Access
CORRECTIVE ACTION
CORRECTIVE ACTION
14-3
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Troubleshooting
