Troubleshooting Overview - Oce Arizona 6160 XTS User Manual

Troubleshooting Overview

Troubleshooting Overview
Introduction
This section covers general problems that may occur with the printer. Malfunctions that trigger
system error messages can be caused by human error, a system malfunction, an interface cable
malfunction, mechanical printer malfunction and/or printer firmware failure.
Definition
Printer Errors
Some errors are problems that interfere with the print process but do not shut down the printer
completely. Typically, these errors are problems that prevent starting a printing job or that
interrupt the current print. You should be able to fix these errors without a service call. Other
errors stop the printer and prevent operation until the error is resolved. The printer interface
informs you as to what is wrong by displaying an error message on the LCD display. If the error
message has an obvious solution, apply the appropriate remedy. Otherwise note the exact error
message and associated error number and what the printer was doing before the error, then
place a service call.
Basic Troubleshooting
Troubleshooting helps you locate the source of errors and fix common problems that can arise
during printing.
Troubleshooting Areas:
• Printer behavior
• Print quality
• Data transfer
Example 1
If There is No Power
Is the printer connected to a working power source?
The service should be a dedicated supply that is not susceptible to voltage fluctuations. This
service must be provided via an independent, double pole, fused circuit breaker and a circuit
ground (computer grade) located near the machine. The service should meet all local and national
standards for this type of installation. The circuit breaker should be clearly labeled, indicating the
On and Off positions, such as '1' for On and '0' for Off. A suitable air gap should be maintained for
safe electrical isolation when in the Off position. The printer relies on this service for primary
branch protection. If the printer is without power, check the local supply voltage and verify that it
is set correctly.
Example 2
Drops of Ink Appear on the Media
• To prevent the accumulation of foreign bodies, horizontal surfaces should be cleaned daily.
• Check that there is no hair or other debris on the underside of the carriage. Objects can
accumulate ink mist and result in small drops of ink.
If Problems Persist
If problems persist, perform the following actions as appropriate for the situation:
136 Chapter 9 ‐ Error Handling and Troubleshooting
Océ Arizona 6100 Series