Troubleshooting Overview - Oce Arizona 200 GT User Manual

Troubleshooting Overview

Troubleshooting Overview
Introduction
This section covers general problems that may occur with the printer. Malfunctions that
trigger system error messages can be caused by human error, a system malfunction, an
interface cable malfunction, mechanical printer malfunction and/or printer firmware
failure.
Definition
Printer Errors
Some errors are problems that interfere with the print process but do not shut down the
printer completely. Typically, these errors are problems that prevent starting a printing
job or that interrupt the current print. You should be able to fix these errors without a
service call. Other errors stop the printer and prevent operation until the error is resolved.
The printer interface informs you as to what is wrong by displaying an error message on
the LCD display. If the error message has an obvious solution, apply the appropriate
remedy. Otherwise note the exact error message and associated error number and what
the printer was doing before the error, then place a service call.
Basic Troubleshooting
Troubleshooting helps you locate the source of errors and fix common problems that can
arise during printing.
Troubleshooting Areas:
Printer behavior
Print quality
Data transfer
Example 1
If There is No Power
Is the printer connected to a working power source?
The service should be a dedicated supply that is not susceptible to voltage fluctuations.
This service must be provided via an independent, double pole, fused circuit breaker and
a circuit ground (computer grade) located near the machine. The service should meet all
local and national standards for this type of installation. The circuit breaker should be
clearly labeled, indicating the On and Off positions, such as '1' for On and '0' for Off.
A suitable air gap should be maintained for safe electrical isolation when in the Off posi-
238 Chapter 11 - Error Handling and Troubleshooting