Guidelines; Content - Polycom 1500 Administrator's Manual

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator's Guide
TIP IVR users can access the conference directly or enter the Entry Queue/Virtual Entry Queue and provide
a password to access the conference.
The IVR services can be enabled for all TIP Compatibility Modes:
● Video only
● Video and Content
● Prefer TIP
IVR media files, WAV for voice messages and JPG for video slides, are all stored on the Collaboration
Server.

Guidelines

● IVR default audio files are enabled for all TIP Compatibility Modes.
● Only Polycom default Welcome slides are available. Custom Welcome slides are not supported.
● TIP-enabled endpoints can send DTMF digits to MCU.
● In an mixed TIP environment there is no support for content in cascaded conferences.
Entry Queue and Virtual Entry Queue Access
TIP endpoints can dial-in to conferences directly using the IVR, Entry Queue/Virtual Entry Queue and
Service Provider IVR.
For more information on Multipoint see the
1500/1800/2000/4000 Administrator's Guide Appendix I, Multipoint Call
Configuring the Conference and Entry Queue IVR Services
The IVR module includes two types of services:
● Conference IVR Service that is used with conferences
● Entry Queue IVR Service that is used with Entry Queues
The configuration process is the same for TIP and non-TIP enabled Conferences and Entry Queues.

Content

Polycom and Cisco endpoints can share Content within a Cisco TelePresence environment. The content
sharing experience depends on whether the endpoints are registered with the DMA or CUCM.
Endpoint Registration Options - Content Sharing Experience
Multipoint Calls on
Collaboration Server
Endpoints Registered to DMA
HDX/ITP to HDX/ITP
HDX/ITP to Cisco CTS
Cisco CTS to HDX/ITP
Endpoints Registered to CUCM
Polycom®, Inc.
Real Presence Collaboration Server (RMX)
Content
Sharing
Yes
Yes
Yes
Flows.
People + Content
Yes
Yes
No
1099