Polycom 1500 Administrator's Manual page 1111

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator's Guide
The following table lists these active alarms:
ICE Environment - Collaboration Server Active Alarms
Active Alarm
ICE failure: Failed to
register with OCS.
Check the
Collaboration Server
Server Name.
ICE failure: Failed to
subscribe with the
OCS, therefore the A/V
Edge Server URI was
not received.
ICE failure: The Notify
message containing the
A/V Edge Server URI
was not received
ICE failure: Received
Notification does not
contain URI.
ICE failure: No
response from the A/V
Edge Server to the
Collaboration Server
Service Request
ICE failure: Received
Service message does
not contain the
Credentials.
ICE failure:
A/V Edge server URI
cannot be resolved
Polycom®, Inc.
Phase Alarm Displayed When
Registration The Collaboration Server did
not receive a confirmation
response from the OCS to the
Registration request.
Subscribe The Collaboration Server did
not receive a confirmation
response from the OCS to the
Subscription request.
The Subscription is required
for obtaining the A/V Edge
Server URI which is followed
by the notify message
containing the credentials).
Notify The Notify message
containing the A/V Edge
Server URI was not received
by the Collaboration Server.
Notify The notify message that was
sent from the A/V Edge Server
does not contain the A/V Edge
server URI.
Service The Collaboration Server did
not receive a confirmation
response from the A/V Edge
Server to the Service request.
Service The Service message
response does not contain the
Credentials.
Service The Collaboration Server
failed to resolve The remote
address of the Edge server
URI.
Troubleshooting
• Check that the Collaboration
Server Name in IP Network
Service - SIP Advanced is
identical to the User name
defined for the Collaboration
Server in the OCS Active
Directory.
• Make sure that the Collaboration
Server user is defined in the OCS
Active Directory.
Verify the A/V Edge server is
configured in the OCS.
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