Requesting Help (Avc Cp Only Conferences); Request To Speak (Avc Cp Conferences) - Polycom 1500 Getting Started Manual

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide
Default DTMF Codes to Manage Conferences and Participants (Continued)
Operation
Show Participants
Request to speak
Override Mute All
Touch Control Prefix

Requesting Help (AVC CP Only Conferences)

A participant can request help using the appropriate DTMF code from his/her touch tone telephone or the
endpoint's DTMF input device. The participant can request Individual Assistance (default DTMF code *0) or
Conference Assistance (default DTMF code 00).
Participants in Entry Queues who failed to enter the correct destination conference ID or the conference
password will wait for operator assistance (provided that an Operator conference is active).
Participant who is waiting for User (Operator) Assistance is displayed with the following icons in the Status
column of the Participants pane.
User Assistance Status Icons
Awaiting Individual Assistance – The participant has requested the user's (operator's) assistance.
Awaiting Conference Assistance – The participant has requested the user's (operator's) assistance
for the conference. This usually means that the Collaboration Server user (operator) has been
requested to join the conference.

Request to Speak (AVC CP Conferences)

Participants that were muted by the conference organizer/system operator can indicate that they want to be
unmuted by entering the appropriate DTMF code.
An icon is displayed in the Role column of the Participants list for 30 seconds.
Request to Speak is:
● Activated when the participant enters the appropriate DTMF code (default: 99).
The DTMF code can be modified in the conference IVR Service Properties - DTMF Codes dialog box.
● Available for dial-in and dial-out participants.
● A participant can request to speak more than once during the conference.
Polycom®, Inc.
DTMF String
*88
99
Configurable
*#
Permission
Everyone
Everyone
Everyone
Everyone
169