Scanner Unit Does Not Close; Poor Copy Quality - Lexmark MX310dn User Manual

Troubleshooting

Scanner unit does not close

Action
Check if there are no obstructions between the scanner unit and the
printer.
a
Lift the scanner unit.
b
Remove any obstruction that keeps the scanner unit open.
c
Lower the scanner unit.
Did the scanner unit close properly?

Poor copy quality

Action
Step 1
Check if an error or status message appears on the display.
Does an error or status message appear?
Step 2
Check the quality of the original document.
Is the quality of the original document satisfactory?
Step 3
If dark marks appear on prints, then clean the scanner glass and the ADF
glass using a clean, lint-free cloth dampened with water.
Is the scanner glass clean?
Step 4
Send a print job, and then check for print quality problems.
a
From the General Settings menu, adjust the Eco‑Mode settings.
b
From the Copy menu, adjust the Darkness setting.
c
If the print remains faded, then replace the toner cartridge.
Is the print quality satisfactory?
Step 5
Check the placement of the document or photo.
Make sure the document or photo is loaded facedown on the scanner
glass in the upper left corner.
Is the document or photo loaded correctly?
Yes No
The problem is solved. Contact
support.
Yes No
Clear the error or status Go to step 2.
message.
Go to step 3. Increase the scan
resolution setting for a
higher‑quality output.
Go to step 4. See "Cleaning the
scanner glass" on
page 158.
Go to step 5. See "Print quality
problems" on
page 209.
Go to step 6. Place the document or
photo facedown on the
scanner glass in the
upper left corner.
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customer