Lexmark MX310dn User Manual page 215

Troubleshooting
Action
Step 1
a
Move the width and length guides in the tray to the correct positions
for the size of the paper loaded in the tray.
b
Resend the print job.
Do print irregularities still appear?
Step 2
From the printer control panel, set the paper size and type in the Paper
menu to match the paper loaded in the tray.
Do the printer settings match the type and weight of the paper loaded in
the tray?
Step 3
a
Depending on your operating system, specify the paper type and
weight from Printing Preferences or from the Print dialog.
b
Resend the print job.
Do print irregularities still appear?
Step 4
Check if the paper loaded in the tray has texture or rough finishes.
Are you printing on textured or rough paper?
Step 5
a
Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper in
its original wrapper until you use it.
b
Resend the print job.
Do print irregularities still appear?
Step 6
Replace the imaging unit, and then resend the print job.
Do print irregularities still appear?
Yes No
Go to step 2. The problem is solved.
Go to step 3. Specify the paper size
and type from the tray
settings to match the
paper loaded in the
tray.
Go to step 4. The problem is solved.
From the printer Go to step 5.
control panel, set the
paper texture in the
Paper menu to match
the paper loaded in the
tray.
Go to step 6. The problem is solved.
Contact customer The problem is solved.
support at
http://support.lexmar
k.com or your service
representative.
215