Solving Print Problems - Lexmark MX310dn User Manual

Troubleshooting
Paper jam message remains after jam is cleared
Action
a
Do either of the following:
•
For touch‑screen printer models, touch
•
For non‑touch‑screen printer models, select Next >
the jam, press OK >
b
Follow the instructions on the printer display.
Does the paper jam message remain?

Solving print problems

Printing problems
Incorrect characters print
Action
Step 1
Make sure the printer is not in Hex Trace mode.
Note: If Ready Hex appears on the printer display, then turn off the
printer, and then turn it back on to deactivate Hex Trace mode.
Is the printer in Hex Trace mode?
Step 2
a
From the printer control panel, select Standard Network or
Network [x], and then set SmartSwitch to On.
b
Resend the print job.
Do incorrect characters print?
Job prints from the wrong tray or on the wrong paper
Action
Step 1
a
Check if you are printing on paper that is supported by the tray.
b
Resend the print job.
Did the job print from the correct tray or on the correct paper?
or Done.
.
Yes
Contact customer
support.
> Clear
Yes
Deactivate Hex Trace
mode.
Contact customer
support.
Yes
The problem is solved. Go to step 2.
203
No
The problem is solved.
No
Go to step 2.
The problem is solved.
No