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Lexmark MS310 Manual

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MS310/312/315/410/415/510/610
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MX310/410/510/610
Mono Product Study Guide

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  Summary of Contents for Lexmark MS310

  • Page 1 Lexmark MS310/312/315/410/415/510/610 & MX310/410/510/610 Mono Product Study Guide...
  • Page 2 THIS PAGE INTENTIONALLY LEFT BLANK...
  • Page 3 Comments may be addressed to Lexmark International, Inc., Services Training/008-2, 740 West New Circle Road, Lexington, Kentucky 40550, U.S.A or e-mail at SVCTrain@Lexmark.com. Lexmark may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.
  • Page 4 Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 THIS PAGE INTENTIONALLY LEFT BLANK For Training Purposes Only 4/21/2014...
  • Page 5: Table Of Contents

    YSTEM AND NHANCEMENTS Base Engine Features and Updates ....................9 Paper Transport System Key Components: MS310/MS312/MS315/MS410/MS415 ....11 Paper Transport System Key Components: MS510/MS610 and MX310/MX410/MX51x/MX61x . 12 Print Engine Paper Path: MS510/MS610 and MX510/MX610 Series ........... 14 Paper Jam Locations: MS310/MS312/MS315/MS410/MS415 ............15 Paper Jam Locations: MS510/MS610 Series ................
  • Page 6 Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 Paper Jam Locations: MX61x ......................18 : MX310/MX410/MX510/MX610 ................19 CANNER YSTEM ADF Theory of Operation ....................... 19 ADF Key Components: MX310 ...................... 21 ADF Paper Path: MX310........................ 22 ADF Key Components: MX410/MX51x/MX61x ................23 ADF Paper Path: MX410/MX51x/MX61x ..................
  • Page 7 Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 ....................53 UPPLY HANGES AND PDATES ....................54 UPPLY ESSAGING NFORMATION Toner Cartridge Life Messaging ..................... 54 Imaging Unit Life Messaging ......................55 Maintenance Kit Life Messaging ....................56 How to Change Supply Life Messaging Settings ................57 Adjustable Supplies Alert Options ....................
  • Page 8 Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 ..........................73 ONTROL ANEL ........................73 ONTROLLER OARD ..........................77 RINTHEAD ACM P ........................77 LUTCH ACM A ........................78 SSEMBLY ......................79 RAILING ENSOR MPF S ........................80 OLENOID MPF S ......................
  • Page 9: Laser Printer Naming Convention

    Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 Laser Printer Naming Convention Beginning in the fall of 2012, Lexmark changed the naming convention of its laser printers based on a 5- digit identifier. The chart below outlines what each of these codes mean. Suffix Convention...
  • Page 10: Product Lineup

    Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 Product Lineup Lexmark MS31x/MS41x/MS510/MS610 Series Machine Type – Solutions Model Name Network Duplex Control Panel Model Number Enabled MS310d 4514-220 MS310dn 4514-230 MS312dn 4514-330 2-Line APA MS410d 4514-420 Mono LED MS410dn...
  • Page 11: Technical Information

    Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 Technical Information Printer Specifications: MS310/312/315/410/415/510/610 MS310d/dn MS510dn MS315dn MS410d/dn MS415dn MS610de MS312dn MS610dn Performance Fuser Belt Fuser Technology Processor 6170 (Dual Core 800 MHz) Memory Standard 128MB (d) 128MB 256MB 256MB...
  • Page 12 Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 MS312dn MS510dn MS310d/dn MS410d/dn MS415dn MS610de MS315dn MS610dn Parallel Parallel, 802.11x (SPR only); Parallel Serial, Fiber Wireless 802.11x (SPR only); Connectivity – 802.11x 802.11x via ISP Pod; (Swiss) – Wireless 802.11x...
  • Page 13 Lexmark recommends that the number of pages per month be within the stated range for optimum device performance, based on factors including: supplies replacement intervals, paper loading intervals, speed, and typical customer usage.
  • Page 14: Print Speed : Ms31 X /Ms41 X /Ms510/Ms610 Series

    Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 Print Speed: MS31x/MS41x/MS510/MS610 Series Printer Models Media Size MS310 MS410 MS610dn MS315 MS510 MS312 MS415 MS610de Letter, Tray 1 (PPM) A4, Tray 1 (PPM) Notes: The Claim Values above specifies the maximum throughput, in Pages Per Minute (PPM), based on resolution and media size.
  • Page 15: Lexmark Mx310/Mx410/Mx510/Mx610 Series

    Adjustable Printer Stand Notes: • Only the above paper handling options are compatible with MS310, MS410, MS510, and MS610 Series printers. Paper handling options for other current printers and legacy printers are not supported on MS310, MS410, MS510, and MS610 Series printers.
  • Page 16: Technical Information

    Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 Technical Information Specifications: MX310/MX410/MX510/MX610 MX310 MX410 MX510 MX511 MX610 MX611 Performance Fuser Technology Belt Fuser Processor 6170 (Dual Core 800 MHz) Memory Standard Memory 256MB 512MB Max Memory 256MB 2.5GB Memory Options...
  • Page 17: Duty Cycle: Mx310/Mx410/Mx51X/Mx61X

    Lexmark recommends that the number of pages per month be within the stated range for optimum device performance, based on factors including: supplies replacement intervals, paper loading intervals, speed, and typical customer usage.
  • Page 18: Scanner And Fax Specifications: Mx310/Mx410/Mx51X/Mx61X

    Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 Scanner and Fax Specifications: MX310/MX410/MX51x/MX61x Scanner Scanner Type Color/Mono Flatbed Scanner with ADF MX310, MX410, MX51x: CIS Scan Technology MX61x: CCD Light Source ADF Scanner Type C-path Duplex Yes (no duplex scanning on the MX310) Document Input &...
  • Page 19: Adf Scan Speed: Mx310/Mx410/Mx51X/Mx61X

    Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 ADF Scan Speed: MX310/MX410/MX51x/MX61x MX610de, MX611de, MX310dn MX410de MX510de, MX511dhe MX611dhe Media Size Simplex Duplex Simplex Duplex Simplex Duplex Simplex Duplex (SPM) (SPM) (SPM) (SPM) (SPM) (SPM) (SPM) (SPM) Letter Note: Scan Performance is measured using the 150dpi 8-bit for mono and 150dpi 24-bit for color.
  • Page 20: Media Options: Mx310/Mx410/Mx510/Mx610

    MX310, MX410, MX510 and MX610 Series MFPs only. The authoritative tables of maximum Printer Paper Options/Furniture combinations are publicly available at www.lexmark.com/multifunctionprinters. Please refer to this information when purchasing additional paper input options for any of the MX310/MX410/MX510/MX610Series printers. For Training Purposes Only...
  • Page 21: Theory Of Operation

    Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 Theory of Operation Electrophotographic Process This monochrome laser printer uses the Electrophotographic Process (EP Process) to deliver high quality print at high speed. The EP Process steps are as follows: EP Step...
  • Page 22: Ep Process Components Cross-Sectional

    Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 EP Process Components Cross-Sectional Printhead Developer Roll Charge Roll Toner Cartridge PC Roll Fuser Imaging Unit Transfer Roll For Training Purposes Only 4/21/2014...
  • Page 23: Paper Transport System And Enhancements

    Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 Paper Transport System and Enhancements Base Engine Features and Updates New Features Flushing • This new feature will improve our customer’s experience by minimizing user interventions when getting paper jams. • The printer will attempt to automatically move undamaged...
  • Page 24 Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 Key Updates Multipurpose Feeder (MPF) Tray Design • The MPF tray for this printer series also uses the lift plate mechanism. • It can now hold up to a maximum of 100 sheets of media.
  • Page 25: Paper Transport System Key Components: Ms310/Ms312/Ms315/Ms410/Ms415

    Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 Paper Transport System Key Components: MS310/MS312/MS315/MS410/MS415 Standard bin full actuator Exit Rollers and sensor Input Sensor Diverter Second Input Roller Fuser Exit Rollers Index Sensor Media present Trailing Sensor edge Sensor...
  • Page 26: Paper Transport System Key Components: Ms510/Ms610 And Mx310/Mx410/Mx51X/Mx61X

    Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 Paper Transport System Key Components: MS510/MS610 and MX310/MX410/MX51x/MX61x Standard bin full actuator Exit Rollers and sensor Diverter Input Sensor Second Input Roller Fuser Exit Rollers Index Sensor Media present Trailing edge...
  • Page 27 Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 Print Engine Paper Path: MS31x//MS41x and MX310/MX410 Series Simplex Paper Path Duplex Paper Path For Training Purposes Only 4/21/2014...
  • Page 28: Print Engine Paper Path: Ms510/Ms610 And Mx510/Mx610 Series

    Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 Print Engine Paper Path: MS510/MS610 and MX510/MX610 Series Simplex Paper Path Duplex Paper Path For Training Purposes Only 4/21/2014...
  • Page 29: Paper Jam Locations: Ms310/Ms312/Ms315/Ms410/Ms415

    Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 Paper Jam Locations: MS310/MS312/MS315/MS410/MS415 Description Standard bin Rear door Standard 250‑sheet tray (Tray 1) Optional 250‑ or 550‑sheet tray (Tray 2) Multipurpose feeder door Front door For Training Purposes Only 4/21/2014...
  • Page 30: Paper Jam Locations: Ms510/Ms610 Series

    Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 Paper Jam Locations: MS510/MS610 Series Area Error Message Standard bin Clear standard bin. [20y.xx] Rear door Open rear door. [20y.xx] Tray 1 Remove tray 1 to clear duplex. [23y.xx] Tray [x] Remove tray [x].
  • Page 31: Paper Jam Locations: Mx310/Mx410/Mx51X

    Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 Paper Jam Locations: MX310/MX410/MX51x Area Error Message Auto Document Feeder Open ADF to clear jam. [28y.xx] (ADF) Standard bin Clear standard bin. [20y.xx] Front door Open front door. [20y.xx] Multipurpose feeder Clear manual feeder.
  • Page 32: Paper Jam Locations: Mx61X

    Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 Paper Jam Locations: MX61x Area Error Message Open ADF to clear jam. [28y.xx] Standard bin Clear standard bin. [20y.xx] Front door Open front door. [20y.xx] Multipurpose feeder Clear manual feeder. [250.xx] Tray 1 Remove tray 1 to clear duplex.
  • Page 33: Scanner System: Mx310/Mx410/Mx510/Mx610

    Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 Scanner System: MX310/MX410/MX510/MX610 The document scanning section consists of a scanner that reads a single-sheet document placed on the flatbed glass and an Auto Document Feeder (ADF) that can read the pages of a multiple-sheet and/or duplexed document.
  • Page 34 Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 Step Function Once the trailing edge of the scan media reaches the feed sensor, the sensor switches off. Once off, the image acquisition process continues for a predetermined length of time.
  • Page 35: Adf Key Components: Mx310

    Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 ADF Key Components: MX310 Friction Pad Pickup Roller Interval Sensor Document Sensor Paper Feed 2 Roller Exit Roller Eject 2 Roll Feed Sensor Scan Area ADF Key Components Table: MX310 Component...
  • Page 36: Adf Paper Path: Mx310

    Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 ADF Paper Path: MX310 Simplex Paper Path For Training Purposes Only 4/21/2014...
  • Page 37: Adf Key Components: Mx410/Mx51X/Mx61X

    Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 ADF Key Components: MX410/MX51x/MX61x Stage and Interval Sensors Pickup Roller Paper Feed 1 Roller Separator Roller Document Sensor Paper Feed 2 Roller Exit Roller Eject 2 Roll Duplex Feed Sensor Sensor...
  • Page 38: Adf Paper Path: Mx410/Mx51X/Mx61X

    Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 ADF Paper Path: MX410/MX51x/MX61x Simplex Paper Path Duplex Paper Path For Training Purposes Only 4/21/2014...
  • Page 39: Flatbed Key Components: Mx310/Mx410/Mx51X/Mx61X

    Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 Flatbed Key Components: MX310/MX410/MX51x/MX61x Number Component Function Scanner Home Position 1 (Hidden) Detects the registration position of the scanner. Sensor 2 (Hidden) CCD Imaging Unit Shines light onto the document (LED).
  • Page 40: Control Panel And Menus

    Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 Control Panel and Menus MS310d/dn Control Panel The MS310 printer model has 6 LEDs and 3 buttons. Buttons and Functions Part Description Color Function Error light Yellow An error has occurred.
  • Page 41: Administrative Menu: Ms310D/Dn

    Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 Administrative Menu: MS310d/dn For a complete listing of the printer menu tree, consult the User’s Guide. You may print a menus list by printing the menu settings and network setup pages. Access the menus from a network printer by using the Embedded Web Server.
  • Page 42: Service Menus: Ms310

    Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 Service Menus: MS310 Several hidden menus exist to configure advanced settings, troubleshoot problems or obtain additional printer information. The settings contained in these menus should not be changed unless it is specifically requested by the Service Manual or Technical Support.
  • Page 43 Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 From a browser, add “/se” to the device IP address. SE Menu Capture diagnostic and debug data. (Example: http://158.183.3.2/se) • An NPA command can be issued to enable Safe Mode. •...
  • Page 44: Ms312Dn And Ms410D/Dn Control Panel

    Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 MS312dn and MS410d/dn Control Panel The MS410 Series models have a 2-line 128 x 32 pixel All Points Addressable (APA) monochrome LED display with 7 tactile buttons and two LEDs (1 indicator LED and 1 LED located under the “Sleep” button).
  • Page 45: Administrative Menu: Ms312Dn And Ms410D/Dn

    Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 Administrative Menu: MS312dn and MS410d/dn For a complete listing of the printer menu tree, consult the User’s Guide. MS410d/dn Administrative (Customer) Menu Tree Paper Menu Reports Network/Ports Settings Default Source Menu Settings Page...
  • Page 46: Service Menus: Ms410 And Ms412

    Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 Service Menus: MS410 and MS412 Several hidden menus exist to configure advanced settings, troubleshoot problems or obtain additional printer information. The settings contained in these menus should not be changed unless it is specifically requested by the Service Manual or Technical Support.
  • Page 47 Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 Turn off the printer. special button sequence. • Safe Mode can co-exist with other POR button sequence modes, such Press and hold as Config and Diagnostics. Turn on the printer. • Safe Mode can also be managed through the Config menu via the Release the buttons when the splash screen appears.
  • Page 48: Ms315Dn/Ms415Dn/Ms510Dn Control Panel

    Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 MS315dn/MS415dn/MS510dn Control Panel 2.4 inch QVGA color LCD graphical user interface 21 tactile buttons including the "Sleep" button 4 navigational arrows Two LEDs (1 indicator LED below the 2.4 inch panel and 1 LED located under the "Sleep" button) MS610dn Control Panel The MS610dn Control Panel looks the same as the MS510dn printer but with a front USB-A port.
  • Page 49: Buttons And Functions: Ms315Dn/Ms415Dn/Ms510Dn And Ms610Dn

    Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 Buttons and Functions: MS315dn/MS415dn/MS510dn and MS610dn Part Description Function View the printer status and messages. Display Set up and operate the printer. Keypad Enter numbers, letters, or symbols. Arrow buttons Scroll through the menus.
  • Page 50: Administrative Menu: Ms315Dn/Ms415Dn/Ms510Dn And Ms610Dn

    Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 Administrative Menu: MS315dn/MS415dn/MS510dn and MS610dn For a complete listing of the printer menu tree, consult the User’s Guide. MS510dn/MS610dn Administrative (Customer) Menu Tree Paper Menu Reports Network/Ports Default Source Menu Settings Page...
  • Page 51: Service Menus: Ms315Dn/Ms415Dn/Ms510Dn And Ms610Dn

    Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 Service Menus: MS315dn/MS415dn/MS510dn and MS610dn For a complete list of these menus, consult the Service Manual for the printer. To enter the Diagnostic Menu, do the following: Turn off the printer.
  • Page 52 Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 To enter Recovery Mode, do the following: NOTE: Recovery only available on non-eTask printers. Turn off the printer. This mode will allow the printer to boot Press and hold 2, 7 and 8.
  • Page 53 Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 In the Administration (Customer) Menu, select the Network/Ports Menu. Select Standard Network. Select STD NET SETUP. The Network SE menu contains advanced network menu tools. Network SE Warning: Changing the settings within...
  • Page 54: Ms610De Control Panel

    Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 MS610de Control Panel 4.3 inch diagonal Color LCD Resistive panel Touch sensitive graphical user interface 15 tactile buttons 1 indicator LED Buttons and Functions Part Description Function View the printer status and messages.
  • Page 55: Administrative Menu: Ms610De

    Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 Administrative Menu: MS610de For a complete listing of the printer menu tree, consult the User’s Guide. MS610de Administrative (Customer) Menu Tree Paper Menu Reports Network/Ports Default Source Menu Settings Page Active NIC...
  • Page 56: Service Menus: Ms610De

    Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 Service Menus: MS610de For a complete list of these menus, consult the Service Manual for the printer. To enter the Diagnostic Menu, do the following: Turn off the printer. The Diagnostics Menu contains...
  • Page 57 Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 To Enable/Disable Safe Mode, do the following: NOTE: Only available for printers Turn off the printer. with a code level of EC1 or greater. Press and hold 6 and 7. Allows print operations to be used even Turn on the printer.
  • Page 58 Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 In the Administration (Customer) Menu, select the Network/Ports Menu. Select Standard Network. Select STD NET SETUP. The Network SE menu contains advanced network menu tools. Network SE Warning: Changing the settings within...
  • Page 59: Mx310Dn Control Panel

    Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 MX310dn Control Panel 2.4 inch color display 27 “hard” buttons MX410de/MX510de/MX511de Control Panel 4.3 inch diagonal Color LCD Touch screen Graphical User Interface 20 “hard” buttons MX610de/MX611de/MX611dhe Control Panel 7.0 inch diagonal Color LCD Touch screen Graphical User Interface 19 “hard”...
  • Page 60: Buttons And Functions: Mx310/Mx410/Mx51X/Mx61X

    Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 Buttons and Functions: MX310/MX410/MX51x/MX61x Part Description Function View the printer status and messages. Display Set up and operate the printer. Keypad Enter numbers, letters, or symbols. Indicator Light Determine the status of the printer.
  • Page 61: Mx310/Mx410/Mx51X Home Screen Menus

    Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 MX310/MX410/MX51x Home Screen Menus Description Function Copy Opens the Copy menu and makes copies. Opens the Fax menu and sends a fax. E-mail Opens the E-mail menu and sends an e-mail.
  • Page 62: Mx61X Home Screen Menus

    Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 MX61x Home Screen Menus Description Function Change Allows you to change the primary language and reports on the display, and will Language remain in effect until changed. Copy Opens the Copy menu and makes copies.
  • Page 63: Administrative Menu: Mx310/Mx410/Mx51X/Mx61X

    Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 Administrative Menu: MX310/MX410/MX51x/MX61x For a complete listing of the printer menu tree, consult the User’s Guide. MX310/MX410/MX510/MX610 Series Administrative (Customer) Menu Tree Paper Menu Reports Network/Ports Security Default Source Menu Settings Page...
  • Page 64: Service Menus: Mx310/Mx410/Mx51X/Mx61X

    Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 Service Menus: MX310/MX410/MX51x/MX61x For a complete list of these menus, consult the Service Manual for the printer. To enter the Diagnostic Menu, do the following: Turn off the printer. The Diagnostics Menu contains...
  • Page 65 Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 To Enable/Disable Safe Mode, do the following: NOTE: Only available for printers Turn off the printer. with a code level of EC1 or greater. Press and hold 6 and 7. Allows print operations to be used even Turn on the printer.
  • Page 66 Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 In the Administration (Customer) Menu, select the Network/Ports Menu. Select Standard Network. Select STD NET SETUP. The Network SE menu contains advanced network menu tools. Network SE Warning: Changing the settings within...
  • Page 67: Supplies

    Imaging Unit like its predecessors (E Series). Toner Cartridge • Lexmark is implementing the “bottle” architecture which means that the toner cartridge will not contain any EP component and will just serve as a toner bottle. • With the new toner cartridge technology, we no longer have to shake the toner cartridge to maximize yield performance or improve print quality (e.g.
  • Page 68: Supply Life Messaging Information

    Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 Supply Life Messaging Information Toner Cartridge Life Messaging The following table provides the messaging that will appear on the Control Panel as supply life becomes low. Below the table, explanations are provided for the headings and options listed in each column.
  • Page 69: Imaging Unit Life Messaging

    Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 Imaging Unit Life Messaging The following table provides the messaging that will appear on the Control Panel as supply life becomes low. Below the table, explanations are provided for the headings and options listed in each column.
  • Page 70: Maintenance Kit Life Messaging

    Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 Maintenance Kit Life Messaging The following table provides the messaging that will appear on the Control Panel as supply life becomes low. Below the table, explanations are provided for the headings and options listed in each column.
  • Page 71: How To Change Supply Life Messaging Settings

    Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 How to Change Supply Life Messaging Settings 1. Access the printer’s Embedded Web Server (EWS). 2. Click Settings > Print Settings > Supply Notifications. 3. Change the settings as desired. Refer to “Adjustable Supplies Alert Options” for the acceptable values.
  • Page 72: Adjustable Supplies Alert Options

    Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 Adjustable Supplies Alert Options The table below outlines the acceptable ranges that can be entered for the various supplies. Supply Nearly Low Near End of Life Default - not Cartridge Yield...
  • Page 73: Detection Of Non-Genuine Supplies

    Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 Detection of Non-Genuine Supplies When the printer senses that the Imaging Unit, Toner Cartridge or Fuser is not a genuine Lexmark part, the printer will post this error message: Non-Lexmark [supply], see User’s Guide [33.xy]...
  • Page 74: Toner Cartridges

    Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 Toner Cartridges MS31x, MS41x, MS510 and MS610 Series Approximate Toner Cartridges MS310 MS312 MS315 MS410 MS415 MS510 MS610 Yield Starter Toner Cartridge (SWE) 1,500 pages Starter Toner Cartridge (SWE) 2,500 pages...
  • Page 75: Maintenance Items

    Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 Maintenance Items Only available for the models indicated below: MS510 and MS610 Item Approximate Yield Customer Installable Fuser 200, 000 ACM Pick Tires 200, 000 Transfer Roll 200, 000 MPF pick roller and separator pad...
  • Page 76: Hardware Changes

    Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 Hardware Changes The new MS and MX series printers have significant hardware and functionality changes from previous models. Below is an overview of these changes. Cartridge Shutter/Plunger The Toner Cartridge has a built-in shutter that closes when the Access Cover is opened.
  • Page 77: Customer Installable Wireless

    Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 Customer Installable Wireless A customer installable wireless option is now available for network-ready models. Top View Back View Eliminated Sensors • Manual Feed • Toner Level (reflective sensor) New ESD Ground Points •...
  • Page 78: New Sensors

    Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 New Sensors • Trailing Edge Note: For MS310 and MS410 models, it’s located on the ACM assembly. • Index (Lift plate models only) • Tray 1 Media Present (Lift plate models only) •...
  • Page 79: Firmware And Functionality Changes

    Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 Firmware and Functionality Changes Error Code Formatting To provide consistency across different product lines, the error code formatting was improved so technicians can readily identify a category of problem based on the numeric code.
  • Page 80: Auto Reboot - Error Recovery

    Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 Auto Reboot – Error Recovery The goal of allowing the printer to auto-reboot when a catastrophic error occurs is to decrease customer interventions and increase printer up-time. The types of errors that could auto reboot include: •...
  • Page 81: Sample Generic Control Panel Messages After Auto Reboot

    Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 Sample Generic Control Panel Messages after Auto Reboot 2.4” Panel 4.3” Panel 10” Panel LED Panel For Training Purposes Only 4/21/2014...
  • Page 82: Safe Mode

    Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 Safe Mode Safe Mode is a new and configurable state in the device that allows print operations to be used even if a non-critical subsystem failure occurs. When configured in Safe Mode, the device operates in a minimal/base function state for print operations, permitting a customer to continue printing until service can be arranged to repair the device.
  • Page 83: Configuration And Management

    Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 Configuration and Management Category POR Sequence Description • Safe Mode state will not disable on POR without holding 2.4” Control Panel down the special button sequence. 7 + 6 (letters S+M = Safe Mode) •...
  • Page 84: Safe Mode Print Behavior

    Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 blinking blinking blinking blinking blinking Solid on slow slow slow slow slow This is the light sequence at Ready/Idle indicating the printer is in Safe Mode. Safe Mode Print Behavior The behavior of a device in Safe Mode is product-specific. The table below outlines the behavior for this printer series and may not apply to other models of the same code.
  • Page 85: Restore Point

    Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 Restore Point Restore point is a new functionality similar to a PC’s operating system restore. In the event that a new firmware update causes problems in the printer, the administrator or customer can roll the printer back to a previous state.
  • Page 86: Complex Parts And Procedures

    Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 Complex Parts and Procedures Parts listed in this section are complex for various reasons and are tagged with one or more of the following icons to explain its complexity: • High degree of technical difficulty in removing/replacing the part.
  • Page 87: Control Panel

    When a new Controller Board is installed, the Lexmark default eSF applications and settings are loaded. The best practice is for an administrator to have their eSF applications and settings backed up prior to encountering a problem.
  • Page 88 Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 7. Click on Solutions (don’t click Import/Export – the explanation is at the end) 8. Click on Embedded Solutions For Training Purposes Only 4/21/2014...
  • Page 89 Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 9. Select each application individually by clicking on the name (we’ll use Forms and Favorites in this example): 10. Click on Export to create a file of that application’s settings For Training Purposes Only...
  • Page 90 Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 11. If the Web page cannot be accessed, or an error persists despite trying to boot in Invalid Engine code mode, then there is no way to backup the eSF apps. Make the customer aware of this.
  • Page 91: Printhead

    Before aligning the Printhead electronically, first mechanically align it. ACM Pick Clutch The ACM pick clutch replacement procedure for the MS310, MS410, MX310 and MX410 Series is the same with the Ex6x printer series. The printer series not mentioned does not have this FRU part.
  • Page 92: Acm Assembly

    For the removal procedure, see “ACM Assembly Removal” under “550-sheet option tray removals” in the printer’s Service Manual. Note: The removal procedure for the MS310, MS410, MX310 and MX410 Series is slightly different from the rest of the models in this printer series.
  • Page 93: Trailing Edge Sensor

    Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 Trailing Edge Sensor The removal procedure of this newly-added sensor is lengthy. There are at least nine parts to be removed and important instructions to be followed closely upon installation. See the printer’s Service Manual for the removal and installation procedures.
  • Page 94: Mpf Solenoid

    Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 MPF Solenoid The removal of the MPF Solenoid is easy but the replacement procedure is complex since you have to cut cables at a certain length, connect the cable of the replacement MPF solenoid and ensure there’s electrical continuity in the cables.
  • Page 95: Mpf Separator Pad

    These components mirror the critical NVRAM settings for the printer. If you have not already done so, complete the online course Mirrored NVRAM from Lexmark’s online learning site. Warning! If you must use one of the components listed above as a method of troubleshooting, boot the printer into Diagnostic mode only.
  • Page 96: Zero Insertion Force (Zif) Connectors

    Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 Zero Insertion Force (ZIF) Connectors Zero Insertion Force (ZIF) connectors are used in the various boards and cards of these printers. Before inserting or removing a cable from these connectors, read this entire section carefully to avoid damaging the connector or cable.
  • Page 97 Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 How to Insert a Cable into the Horizontal Top Contact Connector 1. When installing the cable, check the locking actuator to ensure it is in the unlocked position. The tabs on the ends of the actuator are vertical when the actuator is unlocked.
  • Page 98: Horizontal Bottom Contact Connector

    Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 Horizontal Bottom Contact Connector The horizontal bottom contact connector uses a flip locking actuator to lock the ribbon cable into the ZIF connector. The cable is inserted horizontally into the connector.
  • Page 99 Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 How to Insert a Cable into the Horizontal Bottom Contact Connector 1. Check the actuator to verify it is in the open position. 2. Insert the cable into the ZIF connector with the contacts facing downward and away from the locking actuator.
  • Page 100: Vertical Mount Contact Connector

    Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 Vertical Mount Contact Connector The vertical mount contact connector uses a back flip locking actuator to lock the ribbon cable into the ZIF connector. The cable is inserted vertically into the connector.
  • Page 101: Horizontal Sliding Contact Connector

    Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 3. Rotate the locking actuator to the locked position by pressing down on both ends of the actuator. The cable should not move when this step is performed. If the cable moves, open the actuator, reposition the cable, and then close the actuator to the down position.
  • Page 102 Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 How to Insert a Cable into the Horizontal Sliding Contact Connector 1. Check the locking actuator to verify it is in the open position. If you are opening the connector, pull back on both end tabs using equal force to avoid breaking the connector.
  • Page 103: Low Insertion Force (Lif) Connector

    Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 Low Insertion Force (LIF) Connector Warning! When installing a cable into an LIF connector, care must be taken to avoid bending the edges of the cables and damaging the contacts on the cables.
  • Page 104: Other Special Instructions

    Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 Other Special Instructions Staple Finisher The Staple Finisher is new to the Mid-Range Monochrome Laser product family. It is only available for the MX610 Series. The removal and installation procedure is really easy. Follow the instructions below on how to properly uninstall the Staple Finisher.
  • Page 105: Cleaning The Printer

    Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 Cleaning the printer Warning! Damage to the printer caused by improper handling is not covered by the printer warranty. 1. Make sure that the printer is turned off and unplugged from the electrical outlet.
  • Page 106: Cleaning The Mfp Document Glass

    Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 Cleaning the MFP Document Glass It is important to clean the MFP on a regular basis to keep it functioning properly (about once a month depending on usage). You should also clean the scanner glass if you encounter print quality problems such as streaks on copied or scanned images.
  • Page 107: Print Quality Diagnostic Tips

    Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 Print Quality Diagnostic Tips General Terminology Before diagnosing print quality problems, take a moment to understand the concepts below. This will prevent confusion when diagnosing or escalating a problem. Know your paper orientation when diagnosing a print quality issue.
  • Page 108: Print Quality Rules Of Thumb

    Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 Print Quality Rules of Thumb If you encounter print quality problems, follow the tips below. Following these simple rules may solve the problem easily and quickly. • Always run a new Settings/Configuration page showing the: •...
  • Page 109: Paper Transport Diagnostic Tips

    Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 Paper Transport Diagnostic Tips Paper Rules of Thumb Paper jams and feed problems occur for numerous reasons. Sometimes, failure of the equipment is the cause or it can be the result of other external factors. Before replacing parts for a feed problem, ask these questions: •...
  • Page 110 Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3 THIS PAGE INTENTIONALLY LEFT BLANK For Training Purposes Only 4/21/2014...