Poor Scanned Image Quality - Lexmark MX310dn User Manual

Troubleshooting
Action
Step 2
Select a lower scan resolution.
Does scanning still take too long or freeze the computer?

Poor scanned image quality

Action
Step 1
Check if an error message appears on the display.
Is there an error message on the printer display?
Step 2
Check the quality of the original document.
Is the quality of the original document satisfactory?
Step 3
Clean the scanner glass and the ADF glass using a clean, lint‑free cloth
dampened with water.
Is the scanner glass clean?
Step 4
Check the placement of the document or photo.
Make sure the document or photo is loaded facedown on the scanner
glass in the upper left corner.
Is the document or photo loaded correctly?
Step 5
Send a print job, and then check for print quality problems.
•
From the General Settings menu, adjust the Eco‑Mode settings.
•
From the Copy menu, adjust the Darkness setting.
• When the print becomes faded, replace the toner cartridge.
Is the print quality satisfactory?
Step 6
Check the scan settings.
From the Scan screen, make sure the Content Type and Content Source
settings are correct for the document being scanned.
Are the Content Type and Content Source settings correct for the
document being scanned?
Yes No
Contact customer The problem is solved.
support.
Yes No
Clear the error Go to step 2.
message.
Go to step 3. Increase the scan
resolution settings for a
higher‑quality output.
Go to step 4. See "Cleaning the
scanner glass" on
page 158.
Go to step 5. Place the document or
photo facedown on the
scanner glass in the
upper left corner.
Go to step 6. See "Print quality
problems" on
page 209.
Go to step 7. Change the Content
Type and Content
Source settings to
match the document
being scanned.
239