Scanner Unit Does Not Close; Scanning Takes Too Long Or Freezes The Computer - Lexmark MX710 series User Manual

Troubleshooting
Scan job was not successful
Action
Step 1
Check the cable connections.
Make sure the Ethernet or USB cable is securely connected to
the computer and the printer.
Are the cables securely connected?
Step 2
Check if the file name is already in use.
Is the file name already in use?
Step 3
Check if the document or photo you want to scan is open in another
application or being used by another user.
Is the file you want to scan open by another application or user?
Step 4
Check if either the Append time stamp or the Overwrite existing
file check box is selected in the destination configuration settings.
Is the Append time stamp or Overwrite existing file check box
selected in the destination configuration settings?

Scanner unit does not close

Action
Check if there are obstructions in the scanner unit.
a
Lift the scanner unit.
b
Remove any obstruction keeping the scanner unit open.
c
Lower the scanner unit.
Did the scanner unit close correctly?

Scanning takes too long or freezes the computer

Action
Step 1
Check if other applications are interfering with the scan.
Close all applications that are not being used.
Does scanning still take too long or freeze the computer?
Yes No
Go to step 2. Connect the cables
properly.
Change the file Go to step 3.
name.
Close the file you are Go to step 4.
scanning.
Contact customer Select the Append
support. time stamp or
Overwrite existing
file check box in the
destination
configuration
settings.
Yes No
The problem is Contact
solved. support.
Yes No
Go to step 2. The problem is
solved.
330
customer