Can Receive But Not Send Faxes - Lexmark MX310dn User Manual

Troubleshooting
Action
Step 3
Replace the toner cartridge. For more information, see the instruction
sheet that came with the supply.
Can you receive faxes?

Can receive but not send faxes

Action
Step 1
Check if the printer is in Fax mode.
From the printer control panel, press Fax to put the printer in fax
mode, and then resend the fax job.
Can you send faxes?
Step 2
a
Load the original document faceup, short edge first into the ADF tray
or facedown on the scanner glass in the upper left corner.
Notes:
•
Do not load postcards, photos, small items, transparencies,
photo paper, or thin media (such as magazine clippings) into
the ADF tray. Place these items on the scanner glass.
• The ADF indicator light comes on when the paper is loaded
properly.
b
Resend the fax job.
Can you send faxes?
Step 3
a
Check if the shortcut number is configured for the number that you
want to dial.
Note: As an alternative, you can dial the telephone number
manually.
b
Resend the fax job.
Can you send faxes?
Yes No
The problem is solved. Contact
support.
Yes No
The problem is solved. Go to step 2.
The problem is solved. Go to step 3.
The problem is solved. Contact
support.
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customer
customer