Solving Printer Problems - Lexmark MX310dn User Manual

Troubleshooting
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Solving printer problems

• "Basic printer problems" on page 198
• "Hardware and internal option problems" on page 200
• "Paper feed problems" on page 202
Basic printer problems
The printer is not responding
Action
Step 1
Make sure the printer is turned on.
Is the printer turned on?
Step 2
Check if the printer is in Sleep mode or Hibernate mode.
Is the printer in Sleep mode or Hibernate mode?
Step 3
Check if one end of the power cord is plugged into the printer and the
other to a properly grounded electrical outlet.
Is the power cord plugged into the printer and a properly grounded
electrical outlet?
Step 4
Check other electrical equipment plugged into the electrical outlet.
Does other electrical equipment work?
to confirm.
Yes No
Go to step 2. Turn on the printer.
Press the Sleep button Go to step 3.
to wake the printer
from Sleep mode or
Hibernate mode.
Go to step 4. Plug one end of the
power cord into the
printer and the other to
a properly grounded
electrical outlet.
Unplug the other Go to step 5.
electrical equipment,
and then turn on the
printer. If the printer
does not work, then
reconnect the other
electrical equipment.
198