Scanner Unit Does Not Close; Scanning Takes Too Long Or Freezes The Computer - Lexmark MX6500e User Manual

Troubleshooting

Scanner unit does not close

Action
Check if there are obstructions in the scanner unit.
a
Lift the scanner unit.
b
Remove any obstruction keeping the scanner unit open.
c
Lower the scanner unit.
Did the scanner unit close correctly?

Scanning takes too long or freezes the computer

Action
Step 1
Check if other applications are interfering with the scan.
Close all applications that are not being used.
Does scanning still take too long or freeze the computer?
Step 2
Select a lower scan resolution.
Does scanning still take too long or freeze the computer?
The scanner does not respond
Action
Step 1
Check if the scanner is turned on.
Is the scanner turned on?
Step 2
Check if the Ethernet cable is securely attached to the scanner and the
computer, print server, option, or other network device.
Is the Ethernet cable securely attached to the scanner and the computer,
print server, option, or other network device?
Step 3
Check if the power cord is plugged into the scanner and to a properly
grounded electrical outlet.
Is the power cord plugged into the scanner and to a properly grounded
electrical outlet?
Yes No
The problem is solved. Contact
support.
Yes No
Go to step 2. The problem is solved.
Contact customer The problem is solved.
support.
Yes No
Go to step 2. Turn on the scanner.
Go to step 3. Connect the Ethernet
cable securely to the
scanner and the
computer, print server,
option, or other
network device.
Go to step 4. Connect the power
cord to the scanner and
to a properly grounded
electrical outlet.
361
customer