Lexmark MX310dn User Manual page 210

Troubleshooting
Action
Step 2
From the printer control panel, set the paper size and type in the Paper
menu to match the paper loaded in the tray.
Do the paper size and type match the paper loaded in the tray?
Step 3
a
Depending on your operating system, specify the paper size from
Printing Preferences or from the Print dialog.
b
Resend the print job.
Is the page or image clipped?
Step 4
a
Reinstall the imaging unit.
1
Remove the toner cartridge.
2
Remove the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
3
Install the imaging unit, and then the cartridge.
b
Resend the print job.
Is the page or image clipped?
Compressed images appear on prints
Note: Printing on letter-size paper using a 220-volt fuser compresses images.
Action
Step 1
a
Make sure the size of the paper loaded in the tray matches the fuser
type.
Note: Use a 110-volt fuser for printing on letter-size paper and a
220-volt fuser for printing on A4‑size paper.
b
Resend the print job.
Do compressed images still appear?
Yes No
Go to step 3. Do one or more of the
following:
Go to step 4. The problem is solved.
Contact customer The problem is solved.
support.
Yes No
The problem is solved. Go to step 2.
210
• Specify the paper
size from the tray
settings to match
the paper loaded in
the tray.
• Change the paper
loaded in the tray
to match the paper
size specified in the
tray settings.