Can Send But Not Receive Faxes - Lexmark MX310dn User Manual

Troubleshooting
Action
Step 10
a
Temporarily disable voice mail service. For more information, contact
your telephone company.
Note: If you want to use both voice mail and the printer, then
consider adding a second telephone line for the printer.
b
Try sending or receiving a fax.
Can you send or receive a fax?
Step 11
Scan the original document one page at a time.
a
Dial the fax number.
b
Scan the document one page at a time.
Can you send or receive a fax?

Can send but not receive faxes

Action
Step 1
Check the tray or feeder.
If empty, then load paper in the tray or feeder.
Can you receive faxes?
Step 2
Check the ring count delay settings.
a
Open a Web browser, and then type the printer IP address in the
address field.
Notes:
•
View the printer IP address in the TCP/IP section in the
Network/Ports menu. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
•
If you are using a proxy server, then temporarily disable it to
load the Web page correctly.
b
Click Settings > Fax Settings > Analog Fax Setup.
c
In the "Rings to Answer" field, enter the number of times you want
the phone to ring before the printer answers.
d
Click Submit.
Can you receive faxes?
Yes No
The problem is solved. Go to step 11.
The problem is solved. Contact
support.
Yes No
The problem is solved. Go to step 2.
The problem is solved. Go to step 3.
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customer