Solving Scanner Problems - Lexmark MX310dn User Manual

Troubleshooting
Received fax has poor print quality
Action
Step 1
Ask the person who sent you the fax to:
a
Check if the quality of the original document is satisfactory.
b
Increase the fax scan resolution, if possible.
c
Resend the fax. There may have been a problem with the quality of
the telephone line connection.
Is the fax print quality satisfactory?
Step 2
Decrease the incoming fax transmission speed.
a
Open a Web browser, and then type the printer IP address in the
address field.
Notes:
•
View the printer IP address in the TCP/IP section in the
Network/Ports menu. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to
load the Web page correctly.
b
Click Settings > Fax Settings > Analog Fax Setup.
c
In the Max Speed menu, click one of the following:
•
2400
•
4800
• 9600
•
14400
•
33600
d
Click Submit.
e
Resend the fax.
Is the fax print quality satisfactory?
Step 3
Replace the toner cartridge.
When Cartridge low [88.xy] appears, replace the cartridge,
and then resend the fax.
Is the fax print quality satisfactory?

Solving scanner problems

•
"The scanner does not respond" on page 237
•
"Scan job was not successful" on page 238
• "Scanner unit does not close" on page 238
Yes No
The problem is solved. Go to step 2.
The problem is solved. Go to step 3.
The problem is solved. Contact
support.
236
customer