Product - Oce Arizona 400 Series GT User Manual

Preface
Responsibilities of the Operator
The printer operator must be properly trained. Océ provides training for the operator in
the use of the printer hardware and software at the time of installation. It is the customer's
responsibility to ensure that only properly trained personnel operate the printer. Operators
must be fully versed in the operation of ONYX ProductionHouse® or PosterShop (318
GL only). For any operator unfamiliar with these applications, ONYX training is required.
Training courses are available; contact your local Océ representative.
The operator or other trained personnel are expected to handle all user maintenance as
detailed in the User Manual, and also replacement of consumable parts (except print
heads). If your site has a technician in charge of printer maintenance, that person is the
optimal candidate. While any trained operator may perform routine maintenance, the
best maintenance results from familiarity with the printer's internal operation and history.
The printer requires daily printhead maintenance to ensure the highest print quality and
longer life for the printheads. The printer design provides you easy access to perform this
simple task and it is essential that printhead maintenance is performed at least once a day,
and more frequently if needed. Periodic cleaning must be scheduled for some components
on a regular basis. A few minutes spent cleaning also helps to ensure optimal printer
function and the highest quality prints.
It is the responsibility of the operator to try to eliminate simple problems before calling
a service representative. But knowing when to call for service is also important. An un-
trained operator must not attempt to service the printer as this may cause further damage.
When you have determined that a service call is required, call as soon as possible. See the
Troubleshooting and Maintenance sections for more details.
Responsibilities of the Service Technician
Field service technicians must have Océ Display Graphics Systems service training. The
service technician is responsible for all repairs, upgrading and modification requested by
the customer or mandated by the Océ Display Graphics Systems Service and Support
Group. The service technician who installs the printer will also provide training for the
operator that covers all of the basic skills required to operate the printer. Service personnel
are furnished with proper tools for the installation and maintenance of the printer. In
addition to the tools and custom kits, each engineer will have basic tools for proper
maintenance and servicing.
10 Chapter 1 - Introduction