Incoming Calls To A Ring Group; Incoming Calls To A Hunt Group - Mitel 3000 Administrator's Manual

•
Select 'System programming'
•
Enter the System Programming Password and select 'Lines'
•
Select 'Group Programming'
•
The 20 Groups are shown. Select the Group.
•
Two options are shown, Ring Group and Hunt Group. A solid diamond indicates which
type the group is currently set. Select Ring group. The menu showing the equipped
extensions and 'Other' is displayed. Selecting 'Other' will show S
those extensions to be programmed in the group.
•
If Hunt Group is chosen select the type of Hunting for the Group, Linear, Circular or
Longest Idle. A solid diamond indicates which type of Hunt Group is currently set.
Select the type of group required. For Linear and Circular select the required
extensions in order of priority, as this will determine the order the extensions will be
rung within the group.

Incoming Calls to a Ring Group

When an Incoming call is presented to a Ring group all the free extensions in the group are
called.
The call can then be forwarded to the Group Voice Box if one has been programmed for the
group.
All Diversions Internal or External, programmed for the Group are acted on as follows:
If 'Do Not Disturb' is activated by an extension, the phone is not called.
If all the extensions in a Group activate 'Do Not Disturb' the call is presented to extension 20.
Extension 20 cannot activate 'Do Not Disturb'.
If the group is Busy the call is queued to the group and Call Waiting is presented to all the
Busy extensions in the Group.
Note: A ring group is considered busy if the number of calls being presented to the group
exceeds the number of members in that group.
For calls on ISDN lines: If the group is busy a programmable option is provided so that the call
can either be rejected or Call Waiting presented. See the 'Accept On Busy' Option in ISDN
programming in the Line Programming section.

Incoming Calls to a Hunt Group

When an Incoming call is presented to a Hunt group the following rules apply.
The call rings an idle extension in the Group depending on the Hunt option selected i.e.
'Linear', 'Circular' or 'Longest Idle'. The call rings for a period equal to the Hunt Timer and if is
not answered within this period, it will ring the next available extension within the group. This
continues until the call is answered or until the call has attempted to ring all extensions in the
group. If Group Divert on No Answer is set for a group; it will be invoked when an attempt has
been made to ring all extensions in the group. If Group Divert is not set the call will remain
ringing at the final extension.
IMPORTANT: Extensions must be "LOGGED IN" for them to receive hunt group calls. If no
extensions are logged in to the hunt group, the call will be diverted to extension 20.
If the call is deflected to another Group (Ring, Hunt or Internal Group), the call ceases to ring
the current group and rings the new group.
The call can be diverted to the Group Voice Box if one has been programmed for the Group.
All Diversions Internal or External, programmed for the Group are acted on as follows:
If 'Do Not Disturb 'is activated by an extension, the phone is not called and the call is
presented to another free extension in the group.
If all the extensions in a Group activate 'Do Not Disturb' the call is presented to extension 20.
Extension 20 cannot activate Do Not Disturb.
If the group is Busy the call is queued to the group and Call Waiting is presented to all the
Busy extensions in the Group unless Divert on Busy is set for the group.
Mitel 3000 Australia Administrator's Manual
extensions. Select
0
37