Layer Of Auto-Attendant; Recording Of The 2 Nd Level Voice Prompt - Mitel 3000 Administrator's Manual

Mitel 3000 Australia Administrator's Manual
Dialling Single Digit at 2
The following are the dial through options available when a caller is listening to a greeting in
2nd level of Auto-attendant.
Digit
1 +Pause for >2 seconds
2 + Pause for >2 seconds
3 + Pause for >2 seconds
4 + Pause for >2 seconds
5 + Pause for >2 seconds
6 + Pause for >2 seconds
7 + Pause for >2 seconds
8 + Pause for >2 seconds
9 + Pause for >2 seconds
0
*
Note: The caller can dial through to an extension, group or phantom mailbox at any level
provided they know the number to dial.
Recording of the 2
A new menu option called 'Multiple level AA' is added to Change Greetings under System
programming.
•
From the Programming Extension, press the PROGRAM Key
•
Press the Scroll Down Key ( ) until 'System programming' is displayed
•
Select 'System programming'
•
Enter the System Programming Password
•
Select 'System'
•
Press the Scroll Down Key ( ) until 'Change greetings' is displayed
•
Select 'Change greetings'
•
Press the Scroll Down Key ( ) until 'Multiple Level AA' is displayed
•
Select 'Multiple Level AA'
•
Select which greeting you want to record (Greeting 1-9)
•
When prompted, speak to record the new greeting
•
Press 'Confirm' when the recording has been completed.
Press the Hands-free Key to finish programming.
Note: If no AA dial through voice prompt is recorded for a digit, the call will be presented to the
pre-programmed group for that digit (see Single digit dial through of AA ).
82
nd

layer of Auto-attendant

Action
Routed to mapped destination
Routed to mapped destination
Routed to mapped destination
Routed to mapped destination
Routed to mapped destination
Routed to mapped destination
Routed to mapped destination
Routed to mapped destination
Routed to mapped destination
Caller rings the group or extension
Programmed for the line in Incoming
ringing programming
The prompt to enter your Voice Mail
box number is returned
nd
level Voice Prompt:
Comment
The 2 second timer can be
changed from 1 to 5 seconds
as above
as above
as above
as above
as above
as above
as above
as above
There is no delay in this case.
The default is that Group 1 is
called.
This is the Voice Mail Access
Code. There Is no delay