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Related Manuals for Mitel 300
Summary of Contents for Mitel 300
- Page 1 Installation and Maintenance Manual...
- Page 2 Mitel 3000 Australia Installation and Maintenance Manual Mitel 3000 Installation Manual...
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Page 3: Table Of Contents
Mitel 3000 Australia Installation and Maintenance Manual Contents Safety Regulations........................4 Important Safety Instructions ....................4 Introduction ..........................6 General overview ........................6 Safety Precautions during installation and system upgrades............ 7 Electrostatic precaution (ESP) ....................7 Lightning and surge voltage protection.................. 7 Installation checklist........................ - Page 4 Mitel 3000 Australia Installation and Maintenance Manual Installing an additional Network (PSTN or ISDN) module ........... 40 Installing additional Extension modules or a Broadband Module ........40 Maintenance procedures ......................41 Hot Swapping faulty modules ....................41 Replacing a faulty Module MDF................... 42 Replacing Faulty PCBs......................
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Page 5: Safety Regulations
Mitel 3000 Australia Installation and Maintenance Manual Safety Regulations Important Safety Instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following: Read and understand all instructions. - Page 6 Mitel 3000 Australia Installation and Maintenance Manual Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning. 15. Do not use the telephone to report a gas leak if the telephone is in the vicinity of the leak.
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Page 7: Introduction
General overview The Mitel 3000 is a new converged PBX and Data product, which can be connected to PSTN, ISDN and LAN networks. The Mitel 3000 is a hybrid PABX/key-system, which may be equipped with Feature phones (Eight key or Sixteen key) or standard two wire DTMF telephones. -
Page 8: Safety Precautions During Installation And System Upgrades
After switching on the main AC power source, allow at least thirty seconds for the CCU to go through its power up routine. Electrostatic precaution (ESP) The Mitel 3000 contains electrostatic components. To ensure long-term reliability of the system, electrostatic precautions should be taken when handling any of the system PCBs that are not enclosed in plastic. -
Page 9: Installation Checklist
Mitel 3000 Australia Installation and Maintenance Manual Installation checklist Carry out the following steps to install the system: FIRST, read the safety and precaution information on page 7 carefully. SECOND, mount the Main Equipment as detailed in the section on page 9 THIRD, install the Network and Expansion modules as required At least one PSTN Line Module must be installed to access the PSTN network. -
Page 10: Installing The Main Equipment
Mitel 3000 Australia Installation and Maintenance Manual Installing the Main Equipment Equipment Location The equipment is intended for installation in a residential or office-type environment. It needs to be mounted at a convenient working height on a dry, flat wall. The normal height is 1.5 m from the floor to the bottom of the CCU case. -
Page 11: Ccu Mounting Bracket Clearances
Mitel 3000 Australia Installation and Maintenance Manual CCU Mounting bracket clearances The main unit is mounted on a wall using the bracket supplied and should have top and side clearance as shown below. 300mm min CCU Mounting Bracket If the system is to be equipped with a Expansion or Internet module then two mounting brackets need to be installed. -
Page 12: Mounting The Ccu
Mitel 3000 Australia Installation and Maintenance Manual Mounting the CCU The CCU is mounted on the bracket by sliding it on from the left hand side. When you slide it fully to the right-hand side of the bracket the CCU is automatically locked in place. -
Page 13: Modules Located In The Ccu
Mitel 3000 Australia Installation and Maintenance Manual Modules located in the CCU There are a number of modules that can be installed in the CCU. PSTN Line Module (Coloured Black). This provides 2 PSTN exchange lines. Up to two of these modules can be installed in the CCU to provide two or four PSTN lines. -
Page 14: System Expansion
Mitel 3000 Australia Installation and Maintenance Manual System Expansion To equip the switch with more than eight extensions, two network Modules or a Broadband Module, backplane, mounted on a second wall bracket, is needed. The power must be disconnected to install the backplane or expansion modules. - Page 15 Mitel 3000 Australia Installation and Maintenance Manual Securing the backplane to the wall bracket A mounting screw is used to securely locate the backplane on the wall bracket. This provides additional rigidity to ensure the backplane and CCU connectors do not move.
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Page 16: Expansion Modules
Mitel 3000 Australia Installation and Maintenance Manual Expansion Modules There are two types of expansion module that can be installed on the back plane. These are the Expansion Module and the Broadband Module. These modules are installed in the same way. -
Page 17: Installing An Expansion Module
Mitel 3000 Australia Installation and Maintenance Manual Installing an Expansion module Install the Backplane as described on page 13. Install the MDF in the first free left-hand slot on the backplane. Lock the MDF in place by pushing the lock bar upward using a screwdriver. -
Page 18: Pstn Line Module
Mitel 3000 Australia Installation and Maintenance Manual PSTN line module The PSTN Line module contains circuitry for 2 PSTN Lines. The module is coloured BLACK and it can be installed in the CCU and also on the Expansion module. PSTN Module Installing the PSTN Module in the CCU Remove the cover of the CCU. - Page 19 Mitel 3000 Australia Installation and Maintenance Manual To Locate the PSTN Module in the Expansion Module: Remove the Expansion Module by firstly opening the Expansion MDF cover Open the Expansion Module and remove it from the MDF Insert the PSTN Module (or modules) on the MDF connectors...
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Page 20: Basic Rate Isdn Expansion Module
Mitel 3000 Australia Installation and Maintenance Manual Basic Rate ISDN expansion module The ISDN Basic Rate Module provides one Basic Rate ISDN circuit (2B+D). The module is coloured RED, and can be installed in the CCU and also in the Expansion module. - Page 21 Mitel 3000 Australia Installation and Maintenance Manual To Locate the Digital Line Module (ISDN) in the Expansion Module Remove the Expansion Module by firstly opening the Expansion Module cover Open the Expansion Module and remove it from the MDF Insert the Digital Line Module (or modules) on the MDF connectors The upper slot is the first module position The top connector is for the first module that connects to the Network only.
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Page 22: System Isdn Settings
An ISDN bus must be terminated twice, once at the start and once at the end of the bus. The Network Terminating Equipment (NTE) will provide the termination at the start of the bus. The end termination is also provided by the NTE if the Mitel 3000 is directly connected to one of the NTE RJ45 sockets. -
Page 23: Voicemail Module
Mitel 3000 Australia Installation and Maintenance Manual Voicemail module The Voice module is coloured BLUE It is located in the Voice Module slot in the CCU. There are three versions, two-port with five hours capacity, four-port with 10 hours capacity and eight-port with 20 hours capacity. - Page 24 Mitel 3000 Australia Installation and Maintenance Manual Primary Rate Interface The Primary rate ISDN Module (30B+D) is coloured Yellow It is located in the Primary rate ISDN Slot in the CCU...
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Page 25: Connecting The Battery Backup Unit To The System
Mitel 3000 Australia Installation and Maintenance Manual Connecting the battery backup unit to the system The Battery back up provides full operation of the system for approximately one hour in the event of a power failure. The battery will support 11 erlangs of voice traffic for 1 hour. -
Page 26: Connecting The Battery
Mitel 3000 Australia Installation and Maintenance Manual Connecting the Battery Ensure the battery switch on the BBU unit is turned off. This switch does not turn off the mains supply. The mains is disconnected by unplugging the mains cord ... -
Page 27: Extensions
Mitel 3000 Australia Installation and Maintenance Manual Extensions Sixteen key Feature phone Sixteen key Feature phone connections (underside of phone) All Sixteen key Feature phones are supplied with a 5v DC Power transformer Sixteen Key Console Handset connector Line cord connector... -
Page 28: Eight Key Feature Phone
Mitel 3000 Australia Installation and Maintenance Manual Eight key Feature phone Eight key Feature phone connections (underside of phone) Handset connector Line cord connector DC Adapter connector Data Port Headset Port... -
Page 29: Attaching The Feature Phone Desk Plinth (Eight Key And Sixteen Key)
Mitel 3000 Australia Installation and Maintenance Manual Attaching the Feature phone desk plinth (Eight key and Sixteen key) Wall mount Plinth position Plinth position 35 Plinth position 20 Position at 35 degrees Position at 20 degrees... -
Page 30: Direct Station Selection (Dss) Unit
Mitel 3000 Australia Installation and Maintenance Manual Direct Station Selection (DSS) unit The sixteen key feature phone can be equipped with a 32 key DSS. This provides 32 additional programmable keys. Up to eight sixteen key feature phones can be equipped with a DSS. From the system programming menus, you program which extensions are equipped with this module. -
Page 31: Clip, Plinth And Installation Of The Dss Console
Mitel 3000 Australia Installation and Maintenance Manual Clip, Plinth and installation of the DSS console Screws Cord Rail 15 cm cord (RJ11 Screws connector) NOTE: For the 20 degrees position or the 35 degrees position, relate to page... -
Page 32: Wall-Mounting A Feature Phone
Mitel 3000 Australia Installation and Maintenance Manual Wall-mounting a Feature phone The phone plinth is inverted on the base to wall mount the phone. Locate, drill and plug the 2 screw locations as shown below. The holes should be deep enough to accept a 2.5 cm screw. -
Page 33: Door Intercom
Mitel 3000 Australia Installation and Maintenance Manual Wall hook when the Eight Key/Sixteen Key is in a 20 degrees or 35 degrees position Wall hook when the Eight Key/Sixteen Key is wall mounted. Door Intercom The door extension is connected to Extension 23, the fourth Extension on the CCU. -
Page 34: Cabling The Unit
Mitel 3000 Australia Installation and Maintenance Manual Cabling the unit All Line and Extension circuit cabling is inserted from the top of the unit. There are breakouts as shown on the top of the unit to facilitate routing of cables into the MDF area. -
Page 35: Ccu Connections
Mitel 3000 Australia Installation and Maintenance Manual Connector pin- out Function RJ 11 pin out Speech Pin 3 Speech Pin 4 Data Pin 2 Data Pin 5 Standard 4-Wire IDC Krone connector A Speech - RJ 11 Pin 3 B Speech - RJ 11 Pin 4... -
Page 36: Door Intercom
Mitel 3000 Australia Installation and Maintenance Manual Door Intercom The door intercom is cabled to Extension 23, the fourth extension on the CCU. To operate the door extension it must be programmed in system programming. See the Programming section in the Administrator’s manual. - Page 37 Mitel 3000 Australia Installation and Maintenance Manual Installation and connection 1. Open the MDF Cover of the CCU 2. Remove the MOH Module from packaging 3. Ensure clear access to the MOH fitting position (as below) 4. Remove Adhesive Backing paper from MOH Module 5.
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Page 38: Connecting A Pa (Public Address) Amplifier
PA position. The PA is connected to the AB pair of the extension. Mitel 3000 can work with two types of paging amplifiers on an extension port; those designed to work on telephone systems, and those that only offer a microphone input. -
Page 39: Expansion Module Mdf Connections
Mitel 3000 Australia Installation and Maintenance Manual Expansion Module MDF Connections The connections on the Expansion Module are shown below. Eight four-way Krone connectors for the Extensions Two four-way Krone connectors for the PSTN Lines. Two lines are terminated on each connector ... - Page 40 Mitel 3000 Australia Installation and Maintenance Manual There are six indicators (LEDs) on the MDF cover. Heartbeat – flashes to indicate normal processor activity ADSL - a solid light indicates ADSL line synchronisation LAN 1 - a solid light indicates an Ethernet connection ...
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Page 41: Expanding An Existing System
Mitel 3000 Australia Installation and Maintenance Manual Expanding an Existing system Modules may be removed and re-inserted in a system without disconnecting the power. See page 41. However if additional modules are being installed in a working system it is necessary to power the system down before installing an MDF or Backplane. -
Page 42: Maintenance Procedures
Mitel 3000 Australia Installation and Maintenance Manual Maintenance procedures Faults can be rectified on site by replacing faulty modules or PCBs (Printed Circuit Boards). Hot Swapping faulty modules The Network modules can be replaced without powering the system down. ... -
Page 43: Replacing A Faulty Module Mdf
Mitel 3000 Australia Installation and Maintenance Manual Replacing a faulty Module MDF To replace a faulty MDF of an Expansion or Broadband Module the procedure is as follows: 1. Remove the cabling from the MDF ensuring the cables are correctly tagged so they can be readily reinstalled. -
Page 44: Replacing Faulty Pcbs
Mitel 3000 Australia Installation and Maintenance Manual Replacing Faulty PCBs Replacing the 008 Extension board If a fault occurs on the first eight Extensions the 008 Extension PCB must be replaced. This PCB is NOT hot swappable. The System must be powered down to... -
Page 45: Replacing The Ccu Control Pcb
Mitel 3000 Australia Installation and Maintenance Manual Replacing the CCU Control PCB This PCB is NOT hot swappable. The System must be powered down to change this board ESD precautions must be made when replacing this board. Connect to the ESD pillar on the CCU MDF before removing the CCU cover The procedure to be used when replacing the CCU control PCB is: 1. -
Page 46: Power Supply Unit Spare Fuse
Mitel 3000 Australia Installation and Maintenance Manual Power supply unit spare fuse A spare fuse is located in the Power supply unit. It is in a holder directly below the installed fuse. If there is no power being supplied to the unit check if the fuse is blown using the following procedure: 1. -
Page 47: Replacing The Ccu Mdf
Mitel 3000 Australia Installation and Maintenance Manual Replacing the CCU MDF This PCB is NOT hot swappable. The System must be powered down to change this board ESD precautions must be made when replacing this board. Connect to the ESD pillar on the CCU MDF before removing the CCU cover The procedure to be used when replacing the CCU MDF unit is: 1. -
Page 48: Power Fail
Mitel 3000 Australia Installation and Maintenance Manual Power fail When planning the extension wiring for the system, consideration should be given to the use and location of feature phones and 2-wire extensions where they may be used in power-fail situations. -
Page 49: Power Up And Test
Mitel 3000 Australia Installation and Maintenance Manual Power up and test Ensure the mains plug is fitted with a 3A fuse. Switch on Power up the system by inserting the mains plug. Wait 30 seconds for the system power up routine to be complete. -
Page 50: Programming
Class 6 is the additional restriction codes in the 'Restricted Table' in Class Codes programming. These can be combined with Classes 1,2 and 3. Note: As the Mitel 3000 can support both ISDN and PSTN, it may be necessary to enable features for ISDN and PSTN options on the same system. -
Page 51: Recommendations For Customer Training
Mitel 3000 Australia Installation and Maintenance Manual Recommendations for customer training As part of the installation, the customer is entitled to a 30 minute, system familiarisation tutorial. This should cover the following: Use of the Feature phone menus and associated keys ... -
Page 52: Troubleshooting
System reset Reset: To do a warm reset of the Mitel 3000 press the reset button on the CCU MDF. You may also choose programming mode and choose system, reset options, and reset. Reset to default: To do a cold reset of the Mitel 3000, enter programming mode and choose system, reset options, and reset to default. -
Page 53: Voice Mail
The procedure for flashing a new operating system program to the Mitel 3000 is as follows: 1. Connect to the switch with the Maintenance and Programming Software application either locally (on site) via the serial interface or remotely. - Page 54 Mitel 3000 Australia Installation and Maintenance Manual Caller ID No Caller ID information The data port is primarily intended for PC modems rather than standard is shown on a telephone telephones. Caller ID information is supplied to Feature Phones as a connected to a dataport digital signal on the c-d pair.
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Page 55: Call Pickup
Flexible Numbering The default setting on the Mitel 3000 is that the extension numbers are How do I return to a two digit numbering scheme? two digits long. -
Page 56: System Time
Caller ID, or lines programmed to ring the extension only. Modems Calls to the switch are During the Beta trial of Mitel 3000, it was found that a number of sites answered with modem had modems connected to the lines and they were answering calls tones. -
Page 57: Loop Start Lines
Mitel 3000 Australia Installation and Maintenance Manual Standard Telephones The bells on standard Mitel 3000 provides a message-waiting signal to standard telephones telephones tinkle. using the CallerID protocol. The CID signal is preceded by a reversal to put the phone into “listening” mode so that it correctly detects the signal. - Page 58 Mitel 3000 Australia Installation and Maintenance Manual Router I cannot access remote servers via the router. The Mitel 3000 Broadband Module is specifically designed as an Internet Sharing device for small businesses. It is not designed to provide the Branch Office or VPN access. It does not support VPN passthrough.
- Page 59 Mitel 3000 Australia Installation and Maintenance Manual Software Upgrade Instructions This is the procedure to be followed upgrading software on the Mitel 3000. Once connected the same procedure applies if you are connected over a modem or via the Serial Port.
- Page 60 Mitel 3000 Australia Installation and Maintenance Manual Retrieve the Customer VM messages and greetings This is done by selecting the “VM Backup Manager”. First select a file name and location (saving as a ‘.xml’ file) then select “Backup VM Database”...
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Page 61: Technical Specification
Mitel 3000 Australia Installation and Maintenance Manual Technical specification Type of system Hybrid/PBX ISDN line Max 8 ISDN (2B+D) Basic Rate lines PSTN lines Max 16 PSTN lines Terminals Max 40 standard terminal Max 40 eight key Feature phone Max 40 sixteen key Feature phone... - Page 62 Mitel 3000 Australia Installation and Maintenance Manual serial port Remote access On ISDN or PSTN Lines. (Built in V32bis modem) Ringing voltage/frequency 40 V 50 Hz (trapezoid) Incoming call 400 ms on 200 ms off, 400 ms on 2.0 s off...
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Page 63: Index
Mitel 3000 Australia Installation and Maintenance Manual INDEX 20 degrees, 29 Hot Swapping, 42 35 degrees, 29 Incoming ringing, 50 additional modules, 41 Installation Checklist, 9 ADSL, 9, 40, 51 , 40, 42 ADSL modem, 39 Introduction, 7 Analogue, 48... - Page 64 THIS DOCUMENT IS PROVIDED TO YOU FOR INFORMATIONAL PURPOSES ONLY. The information furnished in this document, believed by Mitel to be accurate as of the date of its publication, is subject to change without notice. Mitel assumes no responsibility for any errors or omissions in this document and shall have no obligation to you as a result of having made this document available to you or based upon the information it contains.