Mitel 3000 User Manual
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- Administrator's manual (149 pages) ,
- Installation and maintenance manual (137 pages) ,
- Manual (101 pages)
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Table of Contents
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Summary of Contents for Mitel 3000
- Page 1 Hotel Mitel 3000 User Guide...
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Page 2: Table Of Contents
WELCOME TO THE MITEL 3000 HOTEL ... 1 An introduction to the additional facilities provided in the Mitel 3000 Hotel... 1 ACTIVATING YOUR HOTEL APPLICATION ON YOUR MITEL 3000 ... 2 1) Unique Key ... 2 a. PBX Serial Number... 2 b. -
Page 3: Welcome To The Mitel 3000 Hotel
4110/4120 Featurephone to use the Hotel Facilities. The remaining extensions can be used as guest or administration phones. This guide describes the hotel facilities and should be read in conjunction with the Mitel 3000 Administrator’s Manual that came with your Mitel 3000. It can be also be found on your documentation CD that comes with your Mitel 3000 system. -
Page 4: Activating Your Hotel Application On Your Mitel 3000
ACTIVATING YOUR HOTEL APPLICATION ON YOUR MITEL 3000 1) Unique Key To activate the Mitel 3000 Hotel Application a Unique key is required. This unique key is obtained from the following web site http://www.xarios.com/hotel/ a. The PBX serial number from your Mitel 3000 system. -
Page 5: License Number
Mitel 3000 Hotel Facilities User Guide The CCU number is the PBX serial number required to obtain your Licence Key. This always starts with OL and is on the line that begins with CCU H/W as shown below. b. License Number Your hotel license number is printed on a label that is located at the back cover of this manual. -
Page 6: To Activate The Hotel Application
Mitel 3000 Hotel Facilities User Guide 2) To Activate the Hotel Application You now need to enter the UNIQUE KEY provided. Connect to the Mitel 3000 using MPS and follow these steps: From the main menu click “System”. Now Select “Systemwide Settings”. -
Page 7: Line Settings For Hotel Mitel 3000
Reversal on Idle. CND Detection etc… Click on “Send Changes” Your line type is now set. Note: Type of line information has to be given to you by your Telephone Company or service provider and varies from one type of provider to another. -
Page 8: Hotel Application Programming Start Up
This section outlines the additional administration programming included in the Mitel 3000 Hotel package. Basic Programming procedure The basic procedure is the same as described in the Mitel 3000 Administrator’s manual. • From the programming extension (ext. 20 by default), press the PROGRAM key. -
Page 9: Defining Administration And Guest Extensions
The Guest extensions are now programmed. Note: When reprogramming an ext from an administration ext to a guest ext or vice versa the ‘class of service’ category must be re-set for that phone. (See page 8). Mitel 3000 Hotel Facilities User Guide... -
Page 10: Selecting The Class Of Service For Extensions
Allowed Codes Table 6 Additional restriction codes You can place administration phones in different classes for day and night service (See the Mitel 3000 Administrator’s Manual). You can change a guest’s class of service when the phone is checked in. -
Page 11: Setting The Rates For Call Charges
WARNING: The charges are NOT set at the rate you are charged by your network provider. You must satisfy yourself that an appropriate rate is applied to all call types before guests are checked in. Charges shown are examples only. Mitel 3000 Hotel Facilities User Guide Type of Call Value (Cents) -
Page 12: Setting Dial Codes For Charge Bands
From MPS: Select Charge Bands from the Hotel Menu Change your Charge Bands and click “Send Changes”. NOTE: Charge band values vary and values shown are examples only. Mitel 3000 Hotel Facilities User Guide Type of Call Local calls National calls... -
Page 13: Setting The Data Speed
You select this option when you want to connect a printer to the system and print guest bills when a phone is checked out. Also calls made from administration phones are printed directly after a call is completed (real-time). Mitel 3000 Hotel Facilities User Guide Enable XON/XOFF Print Log... -
Page 14: Reception Phone Hotel Facilities
Reception phone. These features are grouped under the ‘Hotel facilities’ prompt on the top line of the Featurephone display. For information on using the other facilities on the display please refer to the Mitel 3000 Administrator’s Manual. Check In Once a phone is checked in all external calls made from the phone will be logged. -
Page 15: Check Out
NOTE: If there is a problem printing a bill the Phone Bill facility can be used to check the total cost of the calls made by the guest (See page 17) You can also select the Check out service by dialling 7964 plus extension number. Mitel 3000 Hotel Facilities User Guide... -
Page 16: Room Status
Selecting an extension with a solid diamond will cancel the Message waiting feature. You can also select Message waiting call by dialling 7962. NOTE: Some phones will display an envelope symbol as a message waiting indication. Mitel 3000 Hotel Facilities User Guide... -
Page 17: Wake Up Call
The guest can also cancel a Wake up call by dialling 718*. From MPS: Select Applications – Hotel – Guest extensions Set the Reminder call or Wake up call using a 24-hour clock format and click “Send Changes” Mitel 3000 Hotel Facilities User Guide... -
Page 18: Billing Guests And Logging Administration Calls
Digits Dialled NOTE: The data speed can be set at 4800, 9600, 19200 or 115,200 rates. In default the rate is set at 115200. See programming the data speed on page 13. Mitel 3000 Hotel Facilities User Guide (Hotel Name) Duration... -
Page 19: Option 2- Call Logging
‘Check out’ facility. If no code is entered the details of the calls are retained in memory. If ‘delete call records’ is selected, you are prompted to confirm your selection. When confirmed the records are deleted. Mitel 3000 Hotel Facilities User Guide party management... -
Page 20: Call With Cost
It is essential that you check the rates and adjust them if necessary before you check guests in. The rates can be set through system programming described under ‘Setting the rates for Call Charges’ on page 9 Mitel 3000 Hotel Facilities User Guide... -
Page 21: User Guide For Guest Phones
This section gives a brief description of how to operate a phone in a guestroom To make an internal call • Lift the handset, or use Handsfree if it is available on your telephone. • Key the extension number ________, or key 9 for Reception... -
Page 22: Appendix A
Appendix A Charge Band Codes User Table (default values are just samples) Location of Codes Type of Calls Local National Cellular Phone Mitel 3000 Hotel Facilities User Guide International 2 International 2 Free calls... - Page 23 Printing guest phone bills ... 11 Reception phone ... 12 Room Status ... 14 Serial Number ... 2 Unique Key... 2 User Guide for Guest Phones... 19 User Table... 20 Wake Up Call ...15, 19 XARIOS... 3 Hotel Mitel 3000 User Guide LR2730.06200-2...
- Page 24 M I T E L 3000 Global Headquarters Tel: +1(613) 592-2122 Fax: +1(613) 592-4784 www.mitel.com For more information on our worldwide office locations, visit our website at www.mitel.com/offices THIS DOCUMENT IS PROVIDED TO YOU FOR INFORMATIONAL PURPOSES ONLY. The information furnished in this document, believed by Mitel to be accurate as of the date of its publication, is subject to change without notice.