Incoming Call Handling - Mitel 1000 Owner's Manual

To reset your Desk Phone
From the Idle Menu, press the Scroll Down Key ( ) to scroll
downwards until 'Reset the telephone' is displayed.
Select 'Reset the telephone'. The display shows 'Extension reset'
momentarily before returning to the Idle Menu.

Incoming Call Handling

General
Calls can be presented to the Mitel 1000 on CO lines and IP lines.
Your AccessLine Digital Phone Service comes with two IP lines and
you can optionally add up to two more CO lines.
Calls can be programmed to ring any number of extensions.
For configuration via the Desk Phone interface, see page 67.
When calls are received on a line all free programmed extensions
are rung.
If the call is not answered it is forwarded to the Answering Machine
after the forward on no answer timer expires.
The forward on no answer timer is set at 18 seconds in default.
This timer can be changed. See Page 84 to change it via the
Note
programming Desk Phone.
.
Any forwarding set on an extension is ignored for incoming calls
unless the calls are routed to the extension by Caller ID
programming or a caller has dialed through the Answering
Machine or a voice mail box. If a single phone is programmed to
Note answer calls on a line the forwarding on the phone is acted on. If
the phone has no forwarding set then the line forwarding is acted
on. If more than one phone is programmed the forwarding
options for the line are acted on.
Restricting Outgoing Calls
This feature lets you decide which lines each extension can access
for outgoing calls. By default, all extensions have access to all lines.
For configuration via the Desk Phone interface, see page 67.
Day/Night Service
The 'Day Service' / 'Night Service' feature allows you to change the
extensions which ring on incoming calls, change the Class of
Service at each extension, and change the voice greeting heard by
callers (if you have voicemail installed). These changes can take
place automatically, at pre-programmed times daily, or can be
invoked manually. Furthermore, the system can be programmed to
remain in 'Night Service' over the weekend.
For configuration via the Desk Phone interface, see page 69.
System Time/Date For configuration via the Desk Phone interface,
see page 70.
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