Information Only Voice Boxes; Voicemail Box Capacity; Voicemail Box Capacity % Used; To Turn On Your Voicemail Box - Mitel 3000 Administrator's Manual

Information Only voice boxes

This feature allows any voice boxes in the system to be programmed as information only voice
boxes, boxes that do not give the caller the option to leave a message. The feature is designed
to be primarily activated on Phantom Mailboxes as these are not associated with an extension.
However for flexibility, any spare group or extension mailbox may be used if the phantom
boxes are fully allocated for other purposes.
If a voice box is set as 'Information Only' this means that when a caller is connected to this box
they will receive the greeting but will not be able to record a message. The box has all of the
other attributes of a standard voice box, i.e. the user can customize the outgoing greeting, set
diverts to the voice box, dial through etc. Once the recorded greeting is played twice to the
caller with the standard 3-second timeout between playing the prompts, the call will be dropped
and Busy tone returned to the caller.
For programming please refer to the previous page 'To allocate a Voicemail box to a
extension.'

Voicemail Box Capacity

You change the message capacity of Mailboxes from the default of 20 messages per Mailbox
to a higher or lower amount depending on demand.
•
Enter the System Programming Password and select 'System'
•
Press the Scroll Down Key ( ) until 'VM capacity' is displayed
•
Select 'VM capacity'
•
Enter the maximum number of messages to be stored per Mailbox.
Press the Hands-free Key to finish programming.

Voicemail Box Capacity % used

You can check the capacity used in mail boxes.
•
Enter the System Programming Password and select 'Extensions'
•
Press the Scroll Down Key until 'VM Capacity % used' is displayed
•
Select 'VM Capacity % used'
•
Select the box to be examined.
The top line of the display indicates the percentage that is used.

To turn on your Voicemail box

When an extension is allocated a Mailbox 'Divert' on no answer is automatically set to the
Voice Box. All calls not answered by the extension are automatically answered by the
Mailbox.
If you wish to have all calls go immediately to the Voicemail box you can activate 'Divert All
Calls' to the Voicemail.
•
From the idle menu, press the scroll down key ( ) until 'Divert' is displayed
•
Select 'Divert' on the idle menu and choose 'Divert all calls'
•
Select 'Divert to VM' or enter 710 as the extension Number
•
If 'Divert on no answer' is activated to 710, calls unanswered after four rings will be
answered by the Voicemail box
•
If 'Divert on busy' is activated to 710, calls you cannot receive will be answered by the
Voicemail box.
•
For information on how to divert calls, see page 31.
Mitel 3000 Australia Administrator's Manual
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