Mitel 3000 Administrator's Manual page 4

Mitel 3000 Australia Administrator's Manual
Associated Hold .................................................................................................................29
Music-on-Hold Options .......................................................................................................29
To Supply Music, Tone or Silence to Callers on Hold .........................................................29
To transfer a call to another extension................................................................................30
To transfer a call to an external number .............................................................................30
To make an external consultation call.................................................................................30
Deflecting calls ...................................................................................................................................30
To deflect a call ringing at your extension...........................................................................30
To Divert a call ringing at your extension to Voicemail ........................................................30
Diverting calls.....................................................................................................................................31
To divert all calls from your extension.................................................................................31
Follow me ..........................................................................................................................31
To divert calls when your extension is busy ........................................................................32
To cancel Divert when Busy ...............................................................................................32
To divert calls on no answer ...............................................................................................32
To cancel Divert on No Answer ..........................................................................................33
External diverting ...............................................................................................................................33
To Restrict an Extension from Diverting Calls to an External Number .................................33
To Divert All Calls or External Calls Only to an External Number ........................................33
Group Divert.......................................................................................................................................33
Setting a group divert from a feature phone........................................................................34
Cancelling a group divert from a feature .............................................................................34
Setting a group divert from standard phones ......................................................................34
Holding conference calls ....................................................................................................................34
To hold an Internal Conference ..........................................................................................34
To hold an External Conference .........................................................................................35
Using your Feature phone with a headset...........................................................................................35
To make an internal or external call when using a headset .................................................35
To clear down (end) a call when using headset ..................................................................35
To answer a call when using a headset ..............................................................................35
Handset Monitor .................................................................................................................................35
Paired Extensions ..............................................................................................................................35
INCOMING CALL HANDLING ............................................................................................................36
General ..............................................................................................................................36
Incoming Ringing Programming..........................................................................................................36
Incoming Calls to Individual Extensions..............................................................................36
Group Programming ...........................................................................................................36
Incoming Calls to a Ring Group ..........................................................................................37
Incoming Calls to a Hunt Group..........................................................................................37
Hunt Group Timer ..............................................................................................................38
Logging In and Out of Hunt Groups ....................................................................................38
Day Service / Night Service ................................................................................................................39
To Set the Automatic Start and End Times for Night Service ..............................................39
To Manually Turn on Night Service.....................................................................................39
To have Night Service Remain on over Weekends .............................................................39
Setting the time and date....................................................................................................................40
To set the time and date on the system ..............................................................................40
Fax Line / Extension ...........................................................................................................................40
USING A STANDARD TELEPHONE ..................................................................................................41
Feature access codes list ...................................................................................................................41
ADDITIONAL CALL FEATURES.........................................................................................................42
Redial.................................................................................................................................................42
To redial the last external number dialled ...........................................................................42
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