Diverting Calls; To Divert All Calls From Your Extension; Follow Me - Mitel 3000 Administrator's Manual

DIVERTING CALLS

To divert all calls from your extension

Before you leave your extension, you can divert all your calls to ring at another extension.
Alternatively, you can divert all external calls presented to your extension to an external
number.
•
From the Idle Menu, press the Scroll Down Key ( ) until 'Extension Divert' is
displayed
•
Select 'Extension Divert'
•
Select 'Divert All Calls'
•
Enter an internal number if you want to divert all your calls to another extension
•
Enter 0 followed by an external number if you want to divert external calls to an
external number. Divert will be ignored for internal calls. For internal calls the
phone will ring (only If External diversion is set to the 'External calls only' option)
•
If your extension is allocated a voice box select 'Divert to VM'
•
Select 'Confirm' (Only appears if destination is an external number).
Security Warning: It is possible that an extension may misuse the External Divert facility. The
default setting is that no extension is allowed to set the facility.
Note: Once set the Idle Menu will show the option 'Cancel Extension Divert'. To cancel the
diversion, select 'Cancel Extension Divert'.
Note: Broken tone will be heard at your extension until all call diversion is cancelled.
Note: You cannot divert to an extension that has the 'Do Not Disturb' feature set.
Note: Diverting an external call to an external number ties up two exchange lines. Such calls
are called trunk-to-trunk calls.
If you have ISDN lines on the switch and subscribe to the Network service 'Call Deflection', the
divert will take effect on the Network. This has the advantage of no line being busy on the
switch when the Divert is activated.
From a standard telephone, the code to set and cancel the diversion is 732.

Follow me

The 'Follow Me' feature allows you to set a call divert to another extension after you have left
your extension.
•
From the Feature phone answering the calls, press the Scroll Down Key ( ) until
'Extension Divert' is displayed
•
Select 'Extension Divert'
•
Select 'Follow me'. You will be prompted to enter your extension number and your
Extension Lock Password.
entered the diversion is activated.
Note: Once set the Idle Menu on your own extension will show the option 'Cancel Extension
Divert'. To cancel the 'Follow Me' diversion, select 'Cancel Extension Divert'.
Note: 'Follow Me' will not divert a call from an extension, if the call has been previously
diverted by 'Follow Me' to that extension.
From a standard telephone, the code is 735.
Mitel 3000 Australia Administrator's Manual
(Default Password is 123). Once these details are
31