Hard Disk Drive Problems; Intermittent Problems - Lenovo ThinkServer TS200 Hardware Maintenance Manual

Hard disk drive problems

• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 "Parts listing, TS200 Types 6522, 6523, 6524, 6525, 6526, 6528, 6529, and 6530" on page 209
to determine which components are customer replaceable units (CRU) and which components are field
replaceable units (FRU).
• If an action step is preceded by "(Trained service technician only)," that step must be performed only by
a Trained service technician.
• Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Symptom
Not all drives are recognized by
the hard disk drive diagnostic
test (the Fixed Disk Test).
The server stops responding
during the hard disk drive
diagnostic test.
A hard disk drive was not
detected while the operating
system was being started.
A hard disk drive passes the
diagnostic Fixed Disk Test or
SCSI Attached Disk Test, but
the problem remains.

Intermittent problems

• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 "Parts listing, TS200 Types 6522, 6523, 6524, 6525, 6526, 6528, 6529, and 6530" on page 209
to determine which components are customer replaceable units (CRU) and which components are field
replaceable units (FRU).
• If an action step is preceded by "(Trained service technician only)," that step must be performed only by
a Trained service technician.
• Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Symptom
A problem occurs only
occasionally and is difficult to
diagnose.
Action
Remove the drive that is indicated by the diagnostic tests; then, run the hard disk
drive diagnostic test again. If the remaining drives are recognized, replace the drive
that you removed with a new one.
Remove the hard disk drive that was being tested when the server stopped
responding, and run the diagnostic test again. If the hard disk drive diagnostic test
runs successfully, replace the drive that you removed with a new one.
Reseat all hard disk drives and cables; then, run the hard disk drive diagnostic
tests again.
Run the diagnostic SCSI Attached Disk Test (see "Running the diagnostic programs"
on page 67).
Note: This test is supported on server models with RAID arrays that use the
ServeRAID-BR10il, ServeRAID-MR10i, or ServeRAID-MR10is controllers or servers
with SATA hard disk drives that use the onboard SATA/SAS controller to create
RAID arrays. Use the Fixed Disk Test for SATA hard disk drives or servers that have
RAID arrays.
Action
1. Make sure that:
• All cables and cords are connected securely to the rear of the server and
attached devices.
• When the server is turned on, air is flowing from the fan grille. If there is no
airflow, the fan is not working. This can cause the server to overheat and
shut down.
2. Check the system-error log or IMM system event log (see "Event logs" on page
20).
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Chapter 4 Diagnostics