Lenovo ThinkServer TS200 Hardware Maintenance Manual page 24

reseating adapters, and turning the server back on. See "Checkout procedure" on page 13 for the
instructions to perform the checkout procedures.
If the problem is associated with a specific function (for example, if a RAID hard disk drive
is marked offline in the RAID array), see the documentation for the associated controller and
management or controlling software to verify that the controller is correctly configured.
Problem determination information is available for many devices such as RAID and network
adapters.
For problems with operating systems or Lenovo software or devices, complete the following steps.
Note: Changes are made periodically to the Lenovo Web site. The actual procedure might vary
slightly from what is described in this document.
a) Go to http://www.lenovo.com/support.
b) From the Select your product list, select Servers and Storage.
c) In the Browse by product window Family: list, select ThinkServer TS200.
d) Click Downloads and drivers .
e) Click User's guides and manuals to look for related documentation.
c. Check for service bulletins.Lenovo service bulletins document known problems and suggested
solutions. To search for service bulletins, complete the following steps.
1) Go to http://www.lenovo.com/support.
2) From the Select your product list, select Servers and Storage.
3) In the Browse by product window Family: list, select ThinkServer TS200.
4) Click Downloads and drivers to look for service information.
Note: Changes are made periodically to the Lenovo Web site. The actual procedure might vary
slightly from what is described in this document.
d. Check for and replace defective hardware.
If a hardware component is not operating within specifications, it can cause unpredictable results.
Most hardware failures are reported as error codes in a system or operating-system log. See
"Troubleshooting tables" on page 50 and Chapter 6 "Replacing FRUs" on page 139 for more
information.
Troubleshooting procedures are also provided on the Lenovo Web site. A single problem might cause
multiple symptoms. Follow the diagnostic procedure for the most obvious symptom. If that procedure
does not diagnose the problem, use the procedure for another symptom, if possible. To locate
troubleshooting procedures for your server, complete the following steps.
Note: Changes are made periodically to the Lenovo Web site. The actual procedure might vary
slightly from what is described in this document.
1) Go to: http://www.lenovo.com/support.
2) From the Select your product list, select Servers and Storage.
3) In the Browse by product window Family: list, select ThinkServer TS200.
4) Under Support & downloads, click Troubleshoot.
5) Under Diagnostic, select the troubleshooting procedure for the symptom that you are observing.
For more troubleshooting information, see Chapter 4 "Diagnostics" on page 19.
If the problem remains, contact Lenovo or an approved warranty service provider for assistance
with additional problem determination and possible hardware replacement. Be prepared to provide
information about any error codes and collected data.
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Hardware Maintenance Manual