Optical Drive Problems; Hard Disk Drive Problems - Lenovo 3633 Installation And Service Manual

Optical drive problems

Table 9. Optical drive symptoms and actions
Symptom
The optical drive is not
recognized.
A CD or DVD is not working
properly.
The optical drive tray is not
working.

Hard disk drive problems

Table 10. Hard disk drive symptoms and actions
Symptom
Not all drives are recognized
by the hard disk drive
diagnostic test.
The server stops responding
during the hard disk drive
diagnostic test.
A hard disk drive was not
detected while the operating
system was being started.
A hard disk drive passes the
diagnostic Fixed Disk Test, but
the problem remains.
Lenovo System x3250 M6 Installation and Service Guide
60
Action
1. Make sure that:
• The SATA connector to which the optical drive is attached (primary or
secondary) is enabled in Setup Utility.
• All cables and jumpers are installed correctly.
• The correct device driver is installed for the optical drive.
2. Run the optical drive diagnostic programs.
3. Reseat the following components:
a. Optical drive
b. Optical drive cable
4. Replace the components listed in step 3 one at a time, in the order shown,
restarting the server each time.
5. (Trained technician only) Replace the system board.
1. Clean the CD or DVD.
2. Replace the CD or DVD with new CD or DVD media.
3. Run the optical drive diagnostic programs.
4. Check the connector and signal cable for bent pins or damage.
5. Reseat the optical drive.
6. Replace the optical drive.
1. Make sure that the server is turned on.
2. Insert the end of a straightened paper clip into the manual tray-release hole.
3. Reseat the optical drive.
4. Replace the optical drive.
Action
Remove the drive that is indicated by the diagnostic tests; then, run the hard disk
drive diagnostic test again. If the remaining drives are recognized, replace the drive
that you removed with a new one.
Remove the hard disk drive that was being tested when the server stopped
responding, and run the diagnostic test again. If the hard disk drive diagnostic test
runs successfully, replace the drive that you removed with a new one.
Reseat all hard disk drives and cables; then, run the hard disk drive diagnostic test.
Run the diagnostic SCSI Fixed Disk Test. See
program" on page 57.
Note: This test is not available on servers that have RAID arrays or servers that have
SATA hard disk drives.
"Running DSA Preboot diagnostic