Hard Disk Drive Problems - Lenovo Converged HX Series Installation And Service Manual

Table 7. General symptoms and actions
Symptom
A cover latch is broken, an LED
is not working, or a similar
problem has occurred.
The server is hung while the
screen is on. Cannot start the
Setup utility by pressing F1.

Hard disk drive problems

Low-profile PCIe slot (Optional)
ID button
/ LED
System error
LED
Power button
HDD status
/ LED
LED
Figure 14. Connectors on the rear of the server
Note: HDD yellow status LED is not supported for PCH AHCI mode.
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• If an action step is preceded by '(Trained technician only)', that step must be performed only by a Trained
technician.
• Go to the Lenovo support website at
information, hints, tips, and new device drivers or to submit a request for information.
Table 8. Hard disk drive symptoms and actions
Symptom
Not all drives are recognized
by the hard disk drive
diagnostic tests.
The server stops responding
during the hard disk drive
diagnostic test.
A hard disk drive was not
detected while the operating
system was being started.
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Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide
Action
If the part is a CRU, replace it. If the part is a microprocessor or the system board,
the part must be replaced by a trained technician.
1. Clear CMOS memory; then, power on the system again.
2. If the problem recurs, see "Recovering the server firmware (UEFI update failure)"
on page 65 for more information.
Dual-port Ethernet connector
network adapter (dedicated
(Optional; shared management port)
management port)
http://datacentersupport.lenovo.com
Action
Remove the drive that is indicated by the diagnostic tests; then, run the hard disk
drive diagnostic tests again. If the remaining drives are recognized, replace the drive
that you removed with a new one.
Remove the hard disk drive that was being tested when the server stopped
responding, and run the diagnostic test again. If the hard disk drive diagnostic test
runs successfully, replace the drive that you removed with a new one.
Reseat all hard disk drives and cables; then, run the hard disk drive diagnostic tests
again.
USB connectors
Video connector
to check for technical