Lenovo ThinkServer TS200 Hardware Maintenance Manual page 36

• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 "Parts listing, TS200 Types 6522, 6523, 6524, 6525, 6526, 6528, 6529, and 6530" on page 209
to determine which components are customer replaceable units (CRU) and which components are field
replaceable units (FRU).
• If an action step is preceded by "(Trained service technician only)," that step must be performed only by
a trained service technician.
• Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Error code Description
3808000 IMM communication failure
3808002 Error updating system configuration to IMM
3808003 Error retrieving system configuration from
IMM
3808004
IMM system event log full
3818001
Core Root of Trust Measurement (CRTM)
update failed
3818002 Core Root of Trust Measurement (CRTM)
update aborted
3818003
Core Root of Trust Measurement (CRTM)
flash lock failed
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Hardware Maintenance Manual
Action
1. Remove power from the server for 30 seconds, and
then reconnect the server to power and restart it.
2. Update the IMM firmware to the latest level (see
"Updating the firmware" on page 269).
3. Make sure that the virtual media key is seated and
not damaged.
4. (Trained service technician only) Replace the
system board.
1. Remove power from the server, and then reconnect
the server to power and restart it.
2. Run the Setup utility and select Save Settings.
3. Update the IMM firmware to the latest level (see
"Updating the firmware" on page 269).
1. Remove power from the server, and then reconnect
the server to power and restart it.
2. Run the Setup utility and select Save Settings.
3. Update the IMM firmware to the latest level (see
"Updating the firmware" on page 269).
• When using out-of-band, use the IMM Web
interface or IPMItool to clear the logs from the
operating system.
• When using the local console:
1. Run the Setup utility.
2. Select System Event Log.
3. Select Clear System Event Log.
4. Restart the server.
1. Run the Setup utility, select Load Default Settings,
and save the settings.
2. (Trained service technician only) Replace the
system board.
1. Run the Setup utility, select Load Default Settings,
and save the settings.
2. (Trained service technician only) Replace the
system board.
1. Run the Setup utility, select Load Default Settings,
and save the settings.
2. (Trained service technician only) Replace the
system board.