Hard Disk Drive Problems - Lenovo ThinkSystem SR630 V3 User Manual

Hard disk drive problems

Use this information to resolve issues related to the hard disk drives.
• "Server cannot identify a hard drive" on page 467
• "Multiple hard drives fail" on page 468
• "Multiple hard drives are offline" on page 468
• "A replacement hard disk drive does not rebuild" on page 468
• "Green hard disk drive activity LED does not represent actual state of associated drive" on page 468
• "Yellow hard disk drive status LED does not represent actual state of associated drive" on page 468
• "U.3 NVMe drive can be detected in NVMe connection, but cannot be detected in Tri-mode" on page 469
Server cannot identify a hard drive
Complete the following steps until the problem is solved.
1. Observe the target yellow hard disk drive status LED. If the LED is lit, it indicates a drive fault.
2. If the status LED is lit, remove the drive from the bay, wait for 45 seconds, and reinsert the drive. Make
sure that the drive assembly connects to the hard disk drive backplane.
3. Observe the target green hard disk drive activity LED and the yellow status LED and perform
corresponding operations in different situations:
• If the green activity LED is flashing and the yellow status LED is not lit, the drive is identified by the
controller and is working correctly. Run the diagnostics tests for the hard disk drives. When you start
a server and press the key according to the on-screen instructions, the LXPM interface is displayed
by default. (For more information, see the "Startup" section in the LXPM documentation compatible
with your server at
From the Diagnostic page, click Run Diagnostic ➙ Disk Drive Test.
• If the green activity LED is flashing and the yellow status LED is flashing slowly, the drive is identified
by the controller and is rebuilding.
• If neither LED is lit or flashing, check whether the hard disk drive backplane is correctly seated. For
details, go to step 4.
• If the green activity LED is flashing and the yellow status LED is lit, replace the drive.
4. Make sure that the hard disk drive backplane is correctly seated. When it is correctly seated, the drive
assemblies correctly connect to the backplane without curving or causing movement of the backplane.
5. Reseat the backplane power cable and repeat steps 1 through 3.
6. Reseat the backplane signal cable and repeat steps 1 through 3.
7. Suspect the backplane signal cable or the backplane:
• Replace the affected backplane signal cable.
• Replace the affected backplane.
8. Run the diagnostics tests for the hard disk drives. When you start a server and press F1, the LXPM
interface is displayed by default. (For more information, see the "Startup" section in the LXPM
documentation compatible with your server at
lxpm_product_page.html
Diagnostic page, click Run Diagnostic ➙ Disk Drive Test.
Based on those tests:
• If the backplane passes the test but the drives are not recognized, replace the backplane signal cable
and run the tests again.
• Replace the backplane.
https://sysmgt.lenovofiles.com/help/topic/lxpm_frontend/lxpm_product_page.html
.) You can perform hard drive diagnostics from this interface. From the
https://sysmgt.lenovofiles.com/help/topic/lxpm_frontend/
.
Chapter 8 Problem determination
.)
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