Hard Disk Drive Problems - Lenovo BladeCenter HS23E Problem Determination And Service Manual

Hard disk drive problems

Use this information to resolve hard disk drive problems.
IBM updates the support website with the latest tips and techniques that you can
use to resolve any problems. Go to the BladeCenter support search website at
http://www.ibm.com/supportportal/ to see if any service bulletins have been
generated.
Follow the suggested actions in the order in which they are listed in the Action
column until the problem is solved.
v See Chapter 4, "Parts listing," on page 41 to determine which components are consumable, structural, or CRU
parts.
v If an action step is preceded by "(trained technician only)," that step must be performed only by a trained
technician.
Symptom
Not all storage drives are
recognized by the Fixed Disk or
SAS Attached Disk diagnostic
test.
The blade server stops
responding during the Fixed
Disk or SAS Attached Disk
diagnostic test.
A storage drive passes the
Fixed Disk or SAS Attached
Disk diagnostics test, but the
problem remains.
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BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide
Action
1. Remove the storage drive that is indicated by the diagnostic tests. See
Chapter 5, "Removing and replacing blade server components," on page 47.
2. Run the SAS Fixed Disk or SAS Attached Disk diagnostic test again. See
"Diagnostic tools overview" on page 94.
3. If the Fixed Disk or SAS Attached Disk diagnostic test runs successfully,
replace the storage drive that you removed with a new one. See Chapter 5,
"Removing and replacing blade server components," on page 47.
1. Remove the storage drive that was being tested when the blade server stopped
responding. See Chapter 5, "Removing and replacing blade server
components," on page 47.
2. Run the SAS Fixed Disk or SAS Attached Disk diagnostic test again (see
"Diagnostic tools overview" on page 94).
3. If the Fixed Disk or SAS Attached Disk diagnostic test runs successfully,
replace the storage drive that you removed with a new one. See Chapter 5,
"Removing and replacing blade server components," on page 47.
1. Run the SAS Fixed Disk or SAS Attached Disk diagnostic test again. See
"Diagnostic tools overview" on page 94.
2. If the Fixed Disk or SAS Attached Disk diagnostic test runs successfully but
the storage drive continues to have a problem, replace the drive with a new
one.