Other Industry Resources; Getting Technical Help - Brocade Communications Systems A7533A - Brocade 4Gb SAN Switch Base Reference Manual

Release notes are available on the Brocade Connect Web site and are also bundled with the Fabric
OS firmware.

Other industry resources

For information about the Fibre Channel industry, visit the Fibre Channel Industry Association Web
site:

Getting technical help

Contact your switch support supplier for hardware, firmware, and software support, including
product repairs and part ordering. To expedite your call, have the following information available:
1. General Information
2. Switch Serial Number
Fabric OS Message Reference
53-1001157-01
http://www.brocade.com
http://www.fibrechannel.org
•
Switch model
•
Switch operating system version
•
Error numbers and messages received
•
supportSave command output
•
Detailed description of the problem, including the switch or fabric behavior immediately
following the problem, and specific questions
•
Description of any troubleshooting steps already performed and the results
•
Serial console and Telnet session logs
•
syslog message logs
The switch serial number and corresponding bar code are provided on the serial number label,
as illustrated below.:
*FT00X0054E9*
FT00X0054E9
The serial number label is located as follows:
•
Brocade 200E—On the nonport side of the chassis
•
Brocade 300, 4100, 4900, 5100, 5300, 7500, and Brocade Encryption Switch—On the
switch ID pull-out tab located inside the chassis on the port side on the left
•
Brocade 5000—On the switch ID pull-out tab located on the bottom of the port side of the
switch
•
Brocade 7600—On the bottom of the chassis
•
Brocade 48000—Inside the chassis next to the power supply bays
•
Brocade DCX—On the bottom right on the port side of the chassis
li