When The Server Does Not Start - Compaq 230039-001 - StorageWorks NAS Executor E7000 Model 904 Server Maintenance And Service Manual

Troubleshooting
During troubleshooting, it may become apparent that the system ROM is corrupted. Because
the server has redundant ROM capability, you can use the backup ROM until it is feasible to
bring the server down. If both ROMs are corrupted, you will need to perform the ROMPaq
disaster recovery procedure before the server will boot.
This section provides a list of reference information available for the server.
For troubleshooting information beyond the scope of this guide, both general and specific to
NAS e7000 v2 servers, refer to

When the Server Does Not Start

This section provides systematic instructions on what to try and where to go for help for the
most common problems encountered during initial POST. The server must first complete this
test each time you power up, before it can load the operating system and start running software
applications.
If the server does not start:
1. Be sure that the server and monitor are plugged into a working outlet.
2. Be sure that your power source is working properly:
3. Be sure that the power supplies are working properly by checking the power supply LEDs.
Note:
LEDs, and Switches." For more information about power, refer to the
4. Check the interlock LEDs on the hood label. If there are any amber LEDs, reseat the
5. If the system does not complete POST or start loading an operating system, refer to the
6. If the server is rebooting repeatedly, verify that the system is not rebooting due to a
7. Restart the server.
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ROMPaq Disaster Recovery
Other Information Resources
WARNING: There is a risk of personal injury from hazardous energy levels. The installation
of options, and the routine maintenance and service of this product shall be performed by
individuals who are knowledgeable about the procedures, precautions, and hazards
associated with equipment containing hazardous energy circuits.
a. Check the status using the system power LED.
b. Be sure that the Power On/Standby button was pressed firmly.
For more information about the location and status of LEDs, refer to Chapter 4, "Connectors,
component.
Servers Troubleshooting Guide for information on loose connections.
problem that initiates an ASR-2 reboot. Some operating systems reboot the server when an
error occurs. This is the default in the Windows 2000 operation system.
Table 43.
NAS e7000 v2 Maintenance and Service Guide
Servers Troubleshooting Guide
.